Paradise Valley Spas - Jacuzzi Hot Tubs - Capitola

A Google User 

on Google

4 years ago

Paradise valley Spa. Do not expect accurate timelines or communication back regarding your hot tub. We began our process back in November 2020. We’re told by the sales associate February would be delivery of course with a down payment. Since that time the hot tub has been extended to Probable September. We were told June 3 hot tub was two weeks out. Then told Early August and now Sept. corporate had to be called to get any kind of response. Our contact switched three times with little to no correspondence and never a call ba... read more

Josh Staley 

on Google

4 years ago

Paradise valley Spa. Do not expect accurate timelines or communication back regarding your hot tub. We began our process back in November 2020. We’re told by the sales associate February would be delivery of course with a down payment. Since that time the hot tub has been extended to Probable September. We were told June 3 hot tub was two weeks out. Then told Early August and now Sept. corporate had to be called to get any kind of response. Our contact switched three times with little to no correspondence and never a call ba... read more

Don Campbell 

on Google

4 years ago

Hot tub broken within months of delivery, 6 days before anyone will look at it. My hot tub was delivered in January, and broke in August. It refuses to run - the display says "call for service". I called for a service appointment and was told it will be 6 days before they can come out to diagnose it. After spending a lot of money on a hot tub I'm super disappointed it broke so quickly, and that they will take so long to come fix it. 

David Forbus 

on Google

4 years ago

We purchased our jacuzzi hot tub in March and when it was delivered a month later the lifters were installed incorrectly. The result was that the siding cracked and I requested a new siding. They first told me no but after explaining that they incorrectly installed the lifter causing the damage they said they would deliver the new siding but charge me for installing. I accepted the new siding offer but declined to use them for installing. Still today I have not received the siding and after trying to contact the sales rep th... read more