Paradise Valley Spas - Corporate Office

rebecca Scheer 

on Google

a year ago

None of their locations ever answer the phone, they don’t return calls or emails. They fail to make service appointments. Spend your $$$ elsewhere- complete joke of a company 

Valerie Hromatka 

on Google

a year ago

We waited over a year for delivery and paid top dollar for our hot tub. The tub has a major design flaw and we have mice getting up inside the cabinet and chewing wires, causing lights to go out and tub to leak. How is something that is designed to be outside so flawed? Would give 0 stars if I could. Edit to add 9/19/23: we reported the leak in May and have had a crew come out and put the tub on blocks, then another crew member came out and hopefully fixed the leak where the mice chewed through. The bottom of the hot tub has... read more

Cathi Clay 

on Google

a year ago

Lovely experience with our sales rep in 2021, subsequently terrible customer service for defects and recalls. Our spa began rusting on the handles shortly after purchase (no, not caused by improper ph). We have waited nearly two years for warranty replacement. We finally have tech onsite to replace rusty handles, thermostat (recall) and a defective piece on the waterfall that is peeling apart. This appointment has been scheduled, cancelled and rescheduled by Paradise repeatedly in 2023. Today the tech shows up without the pa... read more

S H 

on Google

2 years ago

While Jack, in sales, was nice and communicated well everything else associated with this company has been truly the worst in customer service. I would absolutely NOT recommend purchasing from them! We have worked with several Bullfrog dealers in other locations and have always found them excellent with sales, install, and most importantly, service. This company fails abysmally not just in service but basic communication. Our swim spa was installed Dec 5th. It arrived full of rain water, was missing several key components, a... read more