Paradise Grills

Darrell R. 

on Birdeye

2 days ago

To my surprise this company is very bad to work with. After 3-4 months of engagement and promises of a great experience they have fallen to the bottom of the list for reputable company's. They collected my deposit and final payment a week prior to a promised delivery, and we have no product or information on when we would get the kitchen. I'm forced to asked for a refund so I can finish my yard with someone else. The back office and mgt team have been no help. They just mask all the problems. 

Brittany C. 

on Birdeye

3 months ago

My parents purchased a full outdoor grill setup from Paradise Grills in Frisco, TX for their new build in January 2026. They paid $17,000 and was told it would be delivered in 4-6 weeks. It is almost May and still no kitchen. They scheduled delivery for this week and called and said the truck wasn't coming this way so cancelled again. This company is a joke!!!!! 

Admin R2M Protocol D. 

on Birdeye

3 months ago

If I could give Paradise Grills less than one star, I absolutely would. What I received is nothing short of low-quality, defective equipment that never should have passed inspection. This is not a “premium outdoor kitchen” — it’s poorly manufactured product with obvious quality control failures. From day one, the issues were immediate and unacceptable: The refrigerator arrived with a defective latch. The grill’s interior lights do not function, indicating a wiring defect. The stainless-steel drawer was delivered without b... read more

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Christine G. 

on Birdeye

5 months ago

Josh and Dave were fabulous! Extremely professional and we love the quality of their product. Josh was so easy to work with to create our dream outdoor kitchen. We highly recommend them! 

Jon B. 

on Birdeye

8 months ago

Spent $25k and they burnt me on an attachment, scumbags. Stay away. 

Jeff M. 

on Birdeye

a year ago

After purchasing an island and grill combo that retailed for over $20,000. I upgraded the second refrigerator to an ice maker. During the sales process, the lifetime warranty and quality of the products is communicated multiple times. The ice maker makes blocks of ice that will not break up into cubes. We have tried all the settings before initiating a service call. The technicians came to the house and confirmed that the machine was not operating as it was intended to and needed replaced. As they warned me, I had to follow ... read more

Lee D. 

on Birdeye

a year ago

Let me start by saying—I love my grill. It’s well-made and performs exceptionally. However, my frustration lies with Paradise Grills' company policies and poor customer service, which fail to support customers after the purchase.  Main Concerns: Unclear Stock Availability & Cancellation Policy When ordering from paradisegrillsdirect.com, there is no way to know whether an item is in stock. If it’s out of stock, Paradise Grills refuses to cancel the order, forcing you to wait 6-8 weeks for it to arrive. Most reputable compa... read more

Greg S. 

on Birdeye

a year ago

This is the worst customer service company that I’ve ever had to deal with. They use inferior stainless steel products that rust out within six months and then they say they can’t help you terrible company no warranty they want to charge for a service call because the LED lights aren’t working. What a joke of a company. 

Joe L. 

on Birdeye

a year ago

I purchased a $14,000 BBQ with a Bar. After one month, the foot rail started rusting. I called customer service, and they told me they could send me a list of names of rust removers—inferior quality and service. Do not believe their warranty claims they are just deceitful sales tactics. Buyer beware!