Paraco

John M. 

on Birdeye

4 years ago

Paraco customer beware if you are out of propane they charge you a $149 fee to check their own equipment. I was told this is standard in the industry - simply not true. Called two other companies and they both had no such fees! One told me that it's at most a three minute check and all they do is spray a soapy solution to the top of the tank to check for leaks and that that should be standard with any delivery. I was also told that I should observe the color of the flame as I cook to know I was low on propane but how about i... read more

rocky m. 

on Citysearch

10 years ago

Horrible Obnoxious Customer Service.. TONS of hidden fees. I closed on my home last year and continued to use Paraco Gas for my stove and drier because they were the company servicing the home. At house closing the company faxed over the contract. It was one page. I signed it and faxed it back. Fast forward 1 year later.. I converted to natural gas. Called Paraco to cancel service and was informed that I was going to be charged $120 restocking fee. I went back to my one page contract and searched for this written somewhere..... read more

M R. 

on Citysearch

11 years ago

The worst company, they lie they say they will not charge your credit card until they deliver, then they immediately charge your card and tell you your delivery will take 3-5 days, also be prepared to stay on hold for at least 20 min at a time. Very unprofessional ,stay close to home with a locally owned company .cancell and switch 

jfish11741 

on Citysearch

12 years ago

The worst company ever. I purchased a home and paid for the gas in the tank at closing. I was misled into thinking I was now a Paraco customer, but when I ran out of gas and ordered it took them 2 weeks to deliver, I finally get the gas and everything is good and then all of the sudden a month and half later a lock is put on the tank. I call up and Paraco tells me I do not have an account with them. In order to set up an account I would have to pay an additional 150 dollar leak check 10 dollar regulatory fee and a 90 dollar ... read more

j s. 

on Citysearch

13 years ago

DO NOT USE THEM – I have to echo the other reviewer. We chose them when we moved in a few years ago. We pay a yearly rental fee for our tank but barely need delivery as I only use the gas for cooking. They were quick to remind us when our rental fee was due but it is two and a half weeks and counting that I'm waiting for a gas delivery. Customer service is incompetent, the most quoted answer is I don't know, I can't tell you... Two weeks of not being able to use my stove. I called them to remove their tank and will be gettin... read more

Kathleen k. 

on Citysearch

13 years ago

Worst service – "The quality of our service is only as good as the Paraco people who provide it." is what the owner wrote about the company. That about sums it up. The service personel and customer service reps are rude obnoxious and will enter your property or home without your permission. I have NEVER had as bad an experience with any company in any home that I have ever owned either here on Long Island, in Miami Florida or North Carolina and that says alot. DO NOT USE THEM