Panorama Physical Therapy - Golden

Glen G. 

on Birdeye

2 years ago

Terrible! The doctors may be good, they might suck. I don’t know because I can’t get into see one. I had an appt. To see Dr. Wente at 6:50 pm (actually left a diner appt early to make the appt), and after waiting an hour and 15 minutes they finally took me back to a room. I asked how much longer before I could see the doctor. The nurse said probably 45 min to an hour. So at best he was 2 to 2 1/2 hours behind. A phone call from the front desk would have been nice to let me know this, as I could have stayed at dinner with my... read more

Jeff J. 

on Birdeye

2 years ago

Waited 2 hours computer went down, Doctor Murken told receptionist "cant see me because they did not have me on file to look up"? I understand but I was not offered a new appointment or a apology for having me wait two hours?? Was just told by receptionist it happens and she walked away?? 

Kelly A. 

on Birdeye

3 years ago

I am in utter disbelief that a doctors staff would treat a patient so horribly. The staff is unhappy and must hate their jobs as well. They continually had my records wrong and scheduled me for surgery when I was told to HOLD OFF due to health reasons as the outcome would not be good at this time yet the staff was insistent on scheduling my surgery immediately against the doctor wishes. They also referred me to another person in the office due to health issues I was having with severe deficiencies showing up in my blood tes... read more

Jon K. 

on Birdeye

4 years ago

I have been a patient for approx. 3 years at Panorama Orthopedic and Spine Center. I have seen various doctors for different injuries. I have no complaints with the Doctors I've seen, but have had some awful experiences with staff in the scheduling, billing, and prior authorization departments. It is very upsetting to me to have my treatment delayed because of incompetent employees, and /or the lack of communications between the necessary departments to complete a task that they have been trained at. As recent as Sept/Oc... read more

willatmiami 

on Birdeye

4 years ago

Dr. Mitchel did a good job on my acl surgery, it’s been over 3 years now and I’m faster and stronger thanks to his repair - Ham 

Mike V. 

on Birdeye

4 years ago

Panorama's customer service is terrible. The order the doctor wrote for my MRI was for the wrong shoulder so another order had to be written for the correct shoulder (more of time). I never got an apology admitting the mistake. Since they didn't pick up the phone, I left them a message about their error and asked them to call me back to verify my CHART has been corrected to the correct shoulder... and all I get back is crickets! A week later, their Radiology Lab called me "again" to schedule an appointment for my MRI. This t... read more

Kiersten O. 

on Birdeye

4 years ago

Last year my son had wrist issues. Here is his story. I took him in on a Monday to Golden with hopes of getting an MRI. He's a baseball player and I wanted to find out the issue quickly. Our first visit we met with a very nice nurse. She said it was probable cartilage damage, and we would get an x-ray and she would wrap it. After she left the room, we sat there for over an hour waiting for the imaging. I actually went out and asked someone if they had forgotten about us. Well, they did, and soon after my son got his ... read more

Sparki C. 

on Birdeye

4 years ago

My experience with Panorama Physical Therapy: Started rough. Rotator cuff surgery 10/6/20. Panorama Physical Therapy called 1 1/2 weeks post surgery, I was at the store and requested a call back.... Nothing!! During the next 2 1/2 weeks AFTER THAT 1ST CALL I left 4 messages on their VM but ultimately had to call Dr. Robinson's office to inform them of the situation. PT called THE NEXT DAY!! At my 1st appointment I requested that the receptionist just make all of the appointments because my schedule is open and I live CLO... read more

Sheryl S. 

on Birdeye

6 years ago

Waited 7 days for my daughter to be seen with a spiral fracture. When she finally got in for an appointment it wasn’t even with a doctor ... it was a PA. She waited over an hour and a half to be seen and they couldn’t locate her xrays ... Why weren’t the xrays in the file prior to the appointment? She missed all her classes bc the appointment took hours. I would not recommend Panorama. Very surprised by the lack of urgent trauma care in the state of Colorado. In Pennsylvania we have walk in orthopedic clinics to handle emer... read more