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Pandora Jewelry

3.6

About this business

Location details

5635 Bay St, Emeryville, CA, 94608, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.662 reviews
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Tuyen Ho's profile image
Tuyen Ho 
4 weeks ago

I had one of the worst customer service experiences at Pandora today. I came in with my younger cousins to buy a charm for my best friend, expecting the level of service that a jewelry store should provide. Unfortunately, the employee working there seemed completely uninterested in helping customers. When I asked about the mini charms, she simply pointed in a direction and said “over there” instead of actually assisting me. While I was standing there looking at the charms, she continued chatting with another employee rather ... read more

daniela ab's profile image
daniela ab 
a month ago

Not only was this my first time in pandora but I’m sad to say probably the last. The experience was horrible and not welcoming. The staff would not confirm the pricing for a ring and said you can look on your phone. I thought that was very rude and no customer service. She seemed like she didn’t want to be there. The cash register had print out of coloring pages, looked like that’s what they were doing on their off time. There was no warm welcome, no excitement for pieces. The worker name was Andrea. She was leaning on the c... read more

daniela ab's profile image
daniela ab 
a month ago

Not only was this my first time in pandora but I’m sad to say probably the last. The experience was horrible and not welcoming. The staff would not confirm the pricing for a ring and said you can look on your phone. I thought that was very rude and no customer service. She seemed like she didn’t want to be there. The cash register had print out of coloring pages, looked like that’s what they were doing on their off time. There was no warm welcome, no excitement for pieces. The worker name was Andrea. She was leaning on the c... read more

Mary Walton's profile image
Mary Walton 
2 months ago

I like the merchandise in the store. Once customer service realized i was not going to rob them, they were sort of nice 

Jesus Martinez's profile image
Jesus Martinez 
2 months ago

Hello, I do not like leaving negative reviews. Unfortunately, I am pretty disappointed on a purchase I made here in December. I purchased the “ Heart 14k gold-plated ring with cherries” for my girlfriend as a promise ring for Christmas. The service was great when purchasing in store… However I feel like Pandora failed me as a first time buyer. I was told all items plated were over sterling silver. BTW, they only offered what’s in display. What you see is what you get. I don’t understand how the only offer an item everyone ha... read more

Frequently asked questions about Pandora Jewelry

How is Pandora Jewelry rated?

Pandora Jewelry has a 3.6 star rating with 62 reviews. 

When is Pandora Jewelry open?

Pandora Jewelry is closed now. It will open at 10:00 a.m. 

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