Pandora Jewelry

Vincent Goh 

on Google

a month ago

Probably the worst Pandora in all of the Bay area. Originally purchased a ring at the Serramonte location. As we were on our way home, we checked the ring in direct sunlight and it looked completely different than it did under the store lighting. We thought to exchange the ring at the Hillsdale location since we lived close by. To sum up our experience: We were treated very rudely... even talked back to by the supposed manager (middle aged African American woman). We were just trying to exchange a ring that we purchased two ... read more

Loren Torres 

on Google

3 months ago

After purchasing a gift for the holidays, one of the pairs of earrings we purchased were defective and we were not notified of this. Alessandra was not helpful or welcoming at all when buying a gift, and made the whole encounter honestly lackluster. After giving them as a gift, we took them back after this discovery and were treated poorly in the store. I’ve gone to this store multiple times, and were not greeted ANY of those times. When trying to return the earrings, the store worker and manager were not cooperative and ins... read more

Val 

on Google

3 months ago

I came in the store looking for a Christmas gift. There were only 2 workers, I waited for 15+ minutes while they attended other customers before me, then 2 customers came in after me, the workers attended them first, while I waited. As they tried to attend another customer, they had to tell the workers that I was next because I was waiting for such a long time. Terrible customer service, never coming here again. 

Alyiah martinez 

on Google

6 months ago

I came here today to ask question about repairs/warranty because I didn’t know what the policy was so I wanted to ask to see if someone knew and I was faced with very passive aggressive answers, not really answering my questions and acting as if I was dumb. It seemed like they didn’t really wanted to help me and just wanted to get me out of the store even though I was being very friendly and nice.