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Palm Beach Tan, Inc.
- Tanning
- Irving, TX
About this business
Palm Beach Tan, the nation’s largest indoor tanning provider with over 550 locations.
Location details
6321 Campus Cir Dr E, Irving, TX 75063, Irving, TX, 75063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called to cancel my membership and billing while I was on a trip. The person I spoke to said I needed to come in physically to cancel, which I said would be impossible as I was traveling. She didn't offer any further help. Of course, I was billed for the next month as I was still on my trip. I reached out via email after I was able to go into a location to officially cancel, but was told they don't do refunds and then the person didn't reply to me after I explained the situation. I have also called their customer service l... read more
This is to acknowledge JESSICA in Customer Service (Irving Tx)? for being such a kind, friendly and professional individual. I received an email that my C Card info needed to be updated, I had to get a new card due to fraudulent charges on the previous one. Long story short, I called the 866-644-5631 number and spoke with JESSICA and she was top notch. I just wanted to brag on her for her attentiveness, kindness and professionalism. She the kind of employee I'd want on my team. Such an ease to work with. Took care of my issu... read more
Corporate is terrible, they will never respond. Their billing systems is archaic and even if you update your payment method they will charge you $10 for any late fees. You cannot cancel over the phone. The employees never stay because they obviously don’t pay them well and so they never know how to do anything well… most don’t even greet you. This company is trash.
I have been scammed out of years worth of money as they have been charging me for someone else's account that is twice the price of mine. I have written proof that they did it, yet they refuse to pay me back for even the portion of money after I caught their mistake and they confirmed they would cancel it. Not to mention I have been a customer for many years. Really a disappointment to treat loyal customers so poorly.
Frequently asked questions about Palm Beach Tan, Inc.
How is Palm Beach Tan, Inc. rated?
Palm Beach Tan, Inc. has a 2.1 star rating with 14 reviews.
When is Palm Beach Tan, Inc. open?
Palm Beach Tan, Inc. is open now. It will close at 5:00 p.m.
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