Palfinger USA, LLC.—Headquarters

Ben Girod 

on Google

a month ago

The customer service is pour at best. Our crane was down and I couldn't get a call back for a full day. When we took the crane to them, they had it two days longer than expected because they simply didn't start on it when they said they would. When we got the crane back one of the new lines they just installed was leaking. So we had to try and get it to stop leaking ourselves which it never stopped leaking completely. When we asked about this issue and how to resolve it, they told us to get an aftermarket fitting to seal it.... read more

Jonathan Bantle 

on Google

2 months ago

Been trying to order parts for the last few days. Said they would call back. Never called back. Said they would email. Never emailed. I’d like to spend money to get my crane back up and running but they don’t want it. 

Redline Transportation - 

on Google

5 months ago

Worst parts operation in the world. I've always wondered why it takes 1-3 weeks to get an "in stock" part after putting in a next day order. Well...found out they have 5 business days to pull the part and then ship it out. Kinda defeats the purpose of paying for next day! I've already waited 4 months for parts. No one can run a timely business when a piece of equipment is down and they have to wait weeks for parts. Worst part is that it's been like this for years and they are unable or unwilling to address the problem. 

Justin Lotzer 

on Google

7 months ago

The worst parts support out of the major manufacturers. It takes weeks to get parts from Palfinger. A business running 1 or 2 palfinger products could never operate consistently. Design is sub-par, no urgency in shipping parts and thats if they even have them. Usually its a long lead time before they get them back in stock. If Hiab had a distribution center on the moon, you'd still get your parts in half the time. I have 9 Palfinger forklifts and there is at least 4 inoperable units waiting for parts at any given time.