Pacific Heart Institute - Santa Monica

Adele 

on Google

a month ago

I am so grateful my PCP referred me several years ago to a cardiologist who worked here. The standard of care is excellent, and the staff is courteous, friendly, patient and responds to calls/MyChart/My CS-Link messages in a timely way. My original cardiologist moved out of state, so Dr. John Soong is helping me care for my heart health. His explanations are thorough and easy to understand, he listens carefully and he is willing to spend extra time answering questions. I had three surgeries prior to my angiogram, and Dr. Soo... read more

Adele 

on Google

2 months ago

I am so grateful my PCP referred me several years ago to a cardiologist who worked here. The standard of care is excellent, and the staff is courteous, friendly, patient and responds to calls/MyChart messages in a timely way. My original cardiologist moved out of state, so Dr. John Soong is helping me care for my heart health. His explanations are thorough and easy to understand, he listens carefully and he is willing to spend extra time answering questions. I had three surgeries prior to my angiogram, and Dr. Soong is the o... read more

Sasha Agapov 

on Google

2 months ago

Love my doctor (who unfortunately left this clinic, but still sees me remotely), but the scheduling here couldn't be worse. I was promised a call back only to be ghosted for a week. When I called back again I was promised an MRI scheduled only for that order to never come in. Multiple, repeated calls just to get basic tasks done, complete waste of time (Jackie is the name of the assistant to be specific). I don't want to trust my heart to people who are that irresponsible and will be looking for a new clinic. Shame that such... read more

Jan Grant 

on Google

2 months ago

Tech who performed the last echo was very good. But the reception desk and scheduler are terrible. It appears to be procedure to NOT return phone calls unless you call repeatedly. More than 1 day for return calls. 

William Short 

on Google

5 months ago

Pacific Heart has been great as far the physicians I have seen. Dr. Tang in particular is a very caring and compassionate physician. I can’t compliment him enough. His office and staff are wonderful. So why did I give it 3 stars. I am also seeing Dr. Soong as a new patient. I’ve seen him once. He seems quite good although not the friendliest guy. Very professional but not the bedside manner of Dr. Tang but I’ve only seen him once so my final opinion is yet to come. So, 3 stars Dr. Soong’s assistant is slow to return my calls... read more