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Pacific Granite
- Countertop Installation
- Eagan, MN
About this business
Pacific Granite imports, fabricates & installs granite, marble, quartz or quartzite counters tops for residential and commercial projects. We don't use sub-contractors, we offer granite starting at only $29 sq. ft. or quartz starting at $55 sq. ft. installed. Pacific Granite also offers the lowest-price guarantee on any local store advertised price. Plus, we offer valuable special offers. Stop in one of our locations in Maple Grove, Eagan, and Rochester, Minnesota for a free countertop estimate or contact us on our website w... read more
Location details
915 Blue Gentian Rd #300, Ste 10, Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is terrible. They outsource installation, and its very clear that they no not screen the people or hold them accountable to any standards. The job at our house was totally poor, and when I complained they simply ignore my calls and emails. AVOID
Purchased our granite from Pacific Granite in Maple Grove. Dayna was our salesperson and was a big help in selecting the color of our granite. The day of installation couldn't have gone better. Joe and Bill the installers were right on time. They put down drop cloths in all three areas. They were very professional making sure to vacuum while working which kept the dust down. They did a great job and we highly recommend Pacific Granite!
ANOTHER DELIGHTED CONSUMER: We had Pacific Granite install our granite countertops on April 7, 2014. We are very happy with the price, product, and install. It looks great! I don't know about the negative reviews given, but my experience with Pacific Granite was very good. I give them two thumbs up and my recommendation.
We just had our kitchen installed and the counter tops look great. Everyone we worked with at Pacific Granite were very friendly and knowledgeable. Best price in town...two thumbs up here!
Bottom line first, find someones else. Customer service is absolutely horrendous. A fine man named Steve called my wife and myself dumb and kept saying DUH. Is that what you want to deal with. We cancelled our order after being told we could only pick granite from their back room. Steve said, "what do you think? You think you get to pick granite and we install what you want?" Yeah that's what I thought. We had 70 sq. ft. to install which takes one slab and a third. We were then told there was an up charge for the 1/3 slab of... read more
DELIGHTED CONSUMER: I had a great experience with Pacific Granite. I was a "walk in" at the Eagan office and was approached by knowledgable, helpful staff. There was no pressure and the setting was very casual. I was able to choose my own granite from the back, (it was so great being able to see them work on the granite!) make the measuring appointment and the install date all at the same time. The installers were on time and very professional. They answered all my questions and recommended some great cleaner for the granite... read more
Pacific Granite: Consumer Stay Away – My experience with Pacific Granite was very negative. It took them 3 times to install our granite countertop correctly. Our kitchen cabinet reface project was 1 week late and not to mention added cost of redoing plumbing twice. Our floor got scratched and our dining table got chipped. The installers were nice and apologetic but the sale person was not professional and very very unpleasant on the phone. He accused us of trying to rip them off for dents and nits, scolded my wife for being ... read more
Business response:
My name is Mike Kvale. I have taken over as manager of this company since May of 2010. This complaint happened before I had taken over but would invite the homeowner to call me as I will resolve the issue immediately. Due to our industry leading pricing we install just over 1500 kitchens per year which equates to 5 kitchens per day. We are very focused on customer service since about 65% of our business is referalls from happy customers. The difficult part is trying to please all our customers and avoid the rare scenario of ... read more
Frequently asked questions about Pacific Granite
How is Pacific Granite rated?
Pacific Granite has a 4 star rating with 44 reviews.
When is Pacific Granite open?
Pacific Granite is closed now. It will open at 9:00 a.m.
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