Outpatient Pharmacy

Pamela Lambert 

on Google

a month ago

I just got a call saying my prescription was ready. The problem is, I’ve never used this pharmacy. So I tried to call. The phone was answered, and I was given no opportunity to say anything. All I heard was, “Brigham and women’s outpatient pharmacy, please hold, click.” Straight to bad holding music. After holding for 15 minutes I hung up. Useless patient service. 

Susan Attridge 

on Google

3 months ago

It's a busy place, the hours aren't great for working people and parking can be difficult. That said, the people that staff the pharmacy have been helpful, kind and courteous. They treat people courteously whether they are difficult or not and that can be a challenge Hospital administration needs to look at the pharmacy and work to make it more user friendly. I need to use this pharmacy because CVS won't stock two of the medications I need. 

Alexander Dominguez 

on Google

4 months ago

This pharmacy is absolutely horrible. If I could leave a negative rating, I would. I often call a week in advance to try and avoid the issues this pharmacy causes me, to no avail. I called yesterday, and the tech, Geraldine, told me 4 out of my 5 scripts would be filled by end of day. I also received a phone call from the pharmacy alerting me that the prescriptions were ready to be picked up, so I bussed 1.5 hours into Boston, only to be told by management that only ONE of the scripts was ready — another would be ready Wedne... read more

Stacy Shorr 

on Google

6 months ago

They say there is a mail order pharmacy option. I have been told 4 or 5 different things, and each attempt prove the last direction wrong. The last was I has to request this when I called in a refill. The refill line is automated and does not offer this option. Other than this run around, the staff are efficient, professional, and helpful. This seems like system issue. Or, in reality, there really is no mail order option. Feel free to lmk.