This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Ourisman Jeep Service Center
- Automotive
- Bethesda, MD
About this business
Location details
5410 Butler Rd, Bethesda, MD, 20816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
This review is intended for management and ownership oversight. I arrived for a scheduled 11:00 a.m. appointment and was briefly instructed to park by an employee exiting the building. Upon entering the facility, there was no greeting or acknowledgment from staff. I remained standing for several minutes while approximately four to five employees sat at desks, several appearing to be on their phones. No one initiated assistance. During this time, I observed other customers being greeted promptly upon entry. The inconsistency ... read more
I took in a Jeep Cherokee for service and there were signs that the engine was bad and these guys missed it and did $1000 worth of maintenance work and my car overheated a few days later and when it got towed in, they said I needed a new engine. Apparently the tech didn't realize the color of the coolant was wrong because oil had leaked into the coolant from a bad head gasket. If he was competent, then he would've noticed and I could've put that $1000 towards the new engine instead of wasting it doing maintenance on a bad en... read more
Don't bring your vehicle here if its still under warranty. THEY WON'T PERFORM SERVICES. In addition they will not mention this if placing a call to the establishment. Which leads me to say, Deceptive Practices.
Angie & John both were so great!! I had such a great experience with this electrical repair service! From the very beginning, they were kind, professional, and quick to respond. They came out right away to check the issue, kept me updated while the part was on order, and once it arrived, the repair was done so fast and efficiently. Everything from start to finish was smooth and stress-free. I really appreciate their excellent customer service and top-notch work — highly recommend!
No direct contact, no call backs, no transparency I would not recommend Ourisman Jeep Service in Bethesda. There is no way to contact the service center directly as phone numbers online are disconnected, and the number in appointment emails/texts routes only to a call center. I was told a manager would call me back before my appointment, but after a week and three follow-up calls the day before, no one ever contacted me. When I asked a simple question about cost for a TSB update (a feature that should already be included wit... read more
Frequently asked questions about Ourisman Jeep Service Center
How is Ourisman Jeep Service Center rated?
Ourisman Jeep Service Center has a 3.9 star rating with 128 reviews.
When is Ourisman Jeep Service Center open?
Ourisman Jeep Service Center is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com