Ourisman Ford Lincoln Service Center

Antonio Loress 

on Google

a month ago

there phone number on here isn’t for this dealer 

Theodore “Ted” Kostich Jr. 

on Google

a month ago

Just moved to the area and needed a service engine light checked out. Spent 40 minutes trying to call to confirm an appointment I made with their online service agent system since it didn’t send me any confirmation texts or emails. Called numerous times, and when someone finally picked up they put me on hold then hung up on me. After I called back and got in touch with an employee they twice transferred me to a line that went to a voicemail box. Even after I called back and told them no one picked up on the other end, they d... read more

AD-J 

on Google

4 months ago

I would like to ask if there is any management oversight of the service department and how employees are handling customer interactions. Over the past two weeks, this is my 10th time calling the service department. Each time, I have been put on hold for hours, and when someone finally answers, they briefly ask how they can help and then disconnect the call. This behavior is completely unacceptable and highly unprofessional. Additionally, I have visited in person, and the experience was equally disappointing. The service depa... read more

D-A 

on Google

4 months ago

I would like to ask if there is any management oversight of the service department and how employees are handling customer interactions. Over the past two weeks, this is my 10th time calling the service department. Each time, I have been put on hold for hours, and when someone finally answers, they briefly ask how they can help and then disconnect the call. This behavior is completely unacceptable and highly unprofessional. Additionally, I have visited in person, and the experience was equally disappointing. The service depa... read more

Hayley Nordike 

on Google

7 months ago

This place is terrible. Jasmine is rude and it couldn’t be more clear is miserable in her role. They schedule me for service and then don’t have parts when they know well in advance exactly what needed to be done. They also keep my vehicle 2-3x longer than they say every single time. Avoid at all costs.