Ourisman Ford Lincoln Service Center

D-A 

on Google

6 days ago

I would like to ask if there is any management oversight of the service department and how employees are handling customer interactions. Over the past two weeks, this is my 10th time calling the service department. Each time, I have been put on hold for hours, and when someone finally answers, they briefly ask how they can help and then disconnect the call. This behavior is completely unacceptable and highly unprofessional. Additionally, I have visited in person, and the experience was equally disappointing. The service depa... read more

Hayley Nordike 

on Google

2 months ago

This place is terrible. Jasmine is rude and it couldn’t be more clear is miserable in her role. They schedule me for service and then don’t have parts when they know well in advance exactly what needed to be done. They also keep my vehicle 2-3x longer than they say every single time. Avoid at all costs. 

Bilguun batsukh 

on Google

5 months ago

I went to this dealership last week for a recall service. I waited there for about five hours, just for them to check my recalls. After all that time, they told me the parts weren’t available and that someone would contact me once they arrived. It’s been a week now, and no one has reached out. I even called yesterday and was told they would call me back — but still nothing. Every time I come to this place, there’s always some kind of issue. The last time I was here, I felt something was off with my car. The dealer said every... read more

Kuba Wuls 

on Google

8 months ago

Zero stars would be more appropriate. This place is a total waste of time. I’ve attempted to get fixed a leaking windshield wash line at this location. It took 4 appointments, approximately 6 months and $400 spent on Uber and they still couldn’t get it done. Each time I was told by an adviser, “We did a pressure test and the technician could not find any leaks.” Yesterday, I dropped off the vehicle in the morning for the 4th attempt. I was told by Jasmine it would take about 2 hours to get it fix it. I didn’t hear anything s... read more

Zoltan van Heyningen 

on Google

9 months ago

Avoid this place! Dropped my truck for simple oil change and 5K mile service. Truck was working perfectly when I dropped it. Over a period of a frustrating month, with absolutely horrendous and incompetent service, they returned my truck twice with a new problem each time. This service location was bad a while ago, then a bit better for a while, and sadly now just terrible.