Oundle Medical Practice

Caroline Treacy 

on Google

2 months ago

Abysmal service, there really aren’t words to describe the ongoing farce we’ve faced over the past 3 months. Tried to move to Wansford, but sadly out of area. Simply the worst surgery I have ever encountered. Avoid (figuratively and perhaps literally) on pain of death. 

Penny 

on Google

4 months ago

generally positive, can usually get an appointment through the anima service although sometimes ive had responses that'd i'd have an in person appointment only for someone to call me instead. however, the act of actually answering the phone doesn't seem a priority with this team. i don't mean in the morning when it opens and it's chaos, but ringing later in the day and being "first in the call queue" only to wait an abhorrent amount of time. there was one occasion i was waiting for 20 minutes on the phone (again, first in qu... read more

Susana Blowfield 

on Google

5 months ago

Terrible appointment system. The web options close after a handful of minutes, the phone option doesn’t give you appointment unless you are within 5 seconds of the lines opening. The staff are not helpful and contribute to incredible amounts of stress and anxiety on the patients. 

Shane G 

on Google

6 months ago

The administration team at this clinic is just flat out incompetent, facetious and downright non-customer service focused. It’s an absolute disgrace. They don’t give you the correct information at the time. Then when you get confused about something, treat you as an idiot. It’s taken them 10 days to reply to my request to set up an online account for repeat prescription ordering and medical record accessing, and then they’ve told me it could take another 8 weeks for them to set this up. And that’s not to mention the lack of ... read more

c. l. 

on Google

7 months ago

Love the practice, absolutely hate the appointment system