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Otto's MINI Service & Parts
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
What a great place to do business. They were super friendly, greeted me in the drivelane and had amazing communication.
Once again was that time of the year. Pa. Inspection. Once again with extra needs. Oil change. Brakes. Broken parts. Got a loaner Vehicle. Got all fixed. Needed battery but got it elsewhere. Once again another year of Mini Ha Ha getting her best for new year. Another new year an inspection again. Already didn't have me as waiting and offer Uber. Told had 8:15 service and waiting. Uber pay to go home then come back. Not in my lifetime plus by time in had gotten home inspection would have been done... Long way to my home from ... read more
1. communication is terrible, no updates on a multi-day service. 2. charged for an emissions test that was not performed. 3. charged for an oil service even when under the 3-year program.
Customer service is absolutely horrible I brought in my Mimi Cooper on a Friday I was told it would be done on the following Monday. So I then call looking to speak to my service advisor Caroline, I made my first call at 11am no answer, I then called around every hour looking to speak to her still having no answers from her.At this point I’m thinking she must be amish because she’s never picking up the phone.Finally after numerous hours of calling she’s called me back at 3:38pm (I called 14 times) Telling me my car won’t be ... read more
The entire staff, both sales and service, are always warm and accommodating at Otto’s. Heather got me in and out of there in record time (^_^)
Frequently asked questions about Otto's MINI Service & Parts
How is Otto's MINI Service & Parts rated?
Otto's MINI Service & Parts has a 4.6 star rating with 81 reviews.
When is Otto's MINI Service & Parts open?
Otto's MINI Service & Parts is closed now. It will open at 7:00 a.m.
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