Otis Elevator Company

P Traynor 

on Google

4 months ago

Terrible customer support - awful communication 

Patrick Traynor 

on Google

4 months ago

Don’t work with them. service is awful and $450 an hour . They make up egregious prices for menial repairs. They do not show up and make up the hours that they were working for. 10 emails for them to come for just annual maintenance - cancelled the contract w them and John Ghosn wants to cancel contract opposed to keep maintenance contract Good luck- keep doing that business that way Otis … stock price hasn’t moved in 10 years - sounds about right 

Ki Oye 

on Google

4 months ago

Called the customer service to ask a question and the representative was rude and unwilling simply because I was not the manager from my apartment property. Horrible customer service not to even hear what my question was 

Susan Buchanan 

on Google

11 months ago

We have not used this company for years. But now for years we continue to get invoices. Our bookkeeper has spent an inordinate amount of time on the phone, getting promises to have it end, only to then receive another invoice. YEARS of this harrassment! We stopped using them when they started adding a "fuel surcharge" when they come out to do service that was covered by a service contract. The cost of fuel should have been an assumed part of elevator service in the first place! - not a surprise add-on. I would not have even ... read more