OSF Medical Group: Rockton/Roscoe

Jennifer H. 

on Birdeye

a year ago

Beware of using them as a provider. Charging $574 for fatigue! Myself and husband have tried to rectify for over a year. Insurance company tired to help but they cannot bill for fatigue. Please tell me how you get a charge of $574 out of fatigue? What did you do? We’ve been asking without a resolution. Scammers! Update: contacted finally just last week. No help! And continue to stand behind their scam billing. Attached a photo of the scam billing. Asked to have them show me how they came to $574. This is what they showed. T... read more

Jennifer H. 

on Birdeye

a year ago

Beware of using them as a provider. Charging $574 for fatigue! Myself and husband have tried to rectify for over a year. Insurance company tired to help but they cannot bill for fatigue. Please tell me how you get a charge of $574 out of fatigue? What did you do? We’ve been asking without a resolution. Scammers! Update: contacted finally just last week. No help! And continue to stand behind their scam billing. Attached a photo of the scam billing. Asked to have them show me how they came to $574. This is what they showed. T... read more

Kathy V. 

on Birdeye

2 years ago

I was a patient at OSF Merrionette Park recently and overall, I had a wonderful experience. There was a blonde girl there and she was very professional, kind and patient. There also was a staff member named Terry who wasn't professional at all. She was undermining other staff and got way too personal which wasn't appreciated. Thank you for your time 

Kurt F. 

on Birdeye

2 years ago

over a hour waiting on the phone to talk to someone only to get disconnected and have to call back and wait some more 

diana M. 

on Birdeye

3 years ago

I call the main number, switchboard, get placed on hold or get told to call back later. I get through, and talk with the nurses in the practice my own doctor, and the PA I'm now assigned to, because they are the only point of communication. Communication is horrible. I state clearly what I need -- and this is even more frustrating -- clearly IN WRITING is MyChart, and they consistently mess it up. I'm sure they are busy, but skimming when the request is specific is just not OK, and they miss the points, even if bulleted, al... read more

Steve W. 

on Birdeye

3 years ago

My experience at the OSF Roscoe location has been nothing but argumentative distrusting especially nurse Heather she thinks she knows everything when she knows nothing she needs to quit giving out advice and stabbing people in the back 

Andrea H. 

on Birdeye

4 years ago

Spent 45 minutes for get Dr. Getz's time for 3 minutes. Didn't talk to me first, just carved into my foot and explained afterwards what his plan is, not what I wanted to do. Why do doctors forget that their patients are people, not just the ailment?! Horrible experience, poor treatment. 

Jaron K. 

on Birdeye

4 years ago

While healthcare in the USA may be a predatory industry in general OSF stands apart from the crowd. They nickel and dime for as much as humanly possible. Their customer service is incompetent to the point that I’m amazed to see people walking into their facilities seeing as the act of actually scheduling an appointment seems beyond their capabilities. If you have any other options for healthcare take it, witch doctors, fortune tellers, simply asking a random stranger on the street what’s wrong with you will likely yield bett... read more

Adam B. 

on Birdeye

5 years ago

Having high blood pressure is never fun. Going to the ER for it is even less fun. Then having your primary care physician tell you that you have to spend more money for him to “lay eyes on you” before he will refill a blood pressure script is the least fun of all....I guess the lamen DONT understand why the ER doctors eyes and multiple tests don’t qualify?? Greed that’s why.