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OSF HealthCare - Patient Accounts & Access Center
- Billing Services
- Peoria, IL
About this business
Location details
7915 N Hale Ave Suite E, Peoria, IL, 61615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was a little nervous due to the reviews online for dealing with the billing department. My experience was amazing. Super fast and simple, and the lady on the other end was extremely helpful. I just wanted to post this and hopefully remind others that, 9 out of 10 times, others will treat you the way you treat them.
My experience to want to actually pay a bill was terrible, the bill was miscoded , the agents could not take payment and could only provide me with someone elses phone number . These 2 people lori and Britany were left a total of 7 messages in 2 weeks. neither returned a call. I would like to give Miss Pamela a 5 star review , she listened to me , researched the issue , did not transfer me , stayed the course until she could help me pay the bill. Thank you Pamela . Lori and Britany do better ! RETURN calls . I just wanted to... read more
I’ve had to call billing 5x since giving birth in January. If you talk to Diana 10/10 she is wonderful and so helpful. If you talk to Jenny get ready for a nightmare of a conversation. Incredibly rude and 0% customer service. I don’t understand why OSF billing can’t get it together. So frustrating
OSF billing is a nightmare. They code and bill things incorrectly. Even after showing them proof from the insurance company, they still will not resolve the issues. This office literally has no clue what they’re doing. The people working there do not understanding billing or insurance. I have been fighting them since October 2024. Called numerous times, faxed, mailed items with no resolution. The insurance company has given OSF written explanations with step by step instructions these people should be able to follow and comp... read more
Frequently asked questions about OSF HealthCare - Patient Accounts & Access Center
How is OSF HealthCare - Patient Accounts & Access Center rated?
OSF HealthCare - Patient Accounts & Access Center has a 2 star rating with 24 reviews.
When is OSF HealthCare - Patient Accounts & Access Center open?
OSF HealthCare - Patient Accounts & Access Center is closed now. It will open on Monday at 8:00 a.m.
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