Orville's Home Appliances

Kristen K. 

on Birdeye

2 years ago

This company is terrible with customer service after the sale. We purchased a dryer and an extended warranty. 18 months after purchase the dryer broke and we called to ask the process. They gave us the wrong information for service after the dryer was serviced they would not reimburse even though they gave us the wrong information. On top of that they were rude and very unhelpful. DO NOT BUY here if you want customer service after the sale.  

Michael Wind J. 

on Birdeye

2 years ago

I will never purchase any products from Orville’s Home Appliances again. After purchasing a microwave that was over $1300 and is about to burn my house down, I was told that I had to deal with the manufacturer? I could not return the microwave, or receive any assistance from the store that we bought it from. Customer service was completely unhelpful and inconsiderate. I am now stuck with a microwave that does not work, a store that does not back up their products, and a manufacturer that will not authorize a new produc... read more

Julie R. 

on Birdeye

3 years ago

Purchased 6 appliances , full kitchen and laundry room. I made it very clear during the purchasing process that I wanted all of the old appliances hauled away as well as all boxes and garbage that they would create while Unpackaging the new appliances. On the day of delivery and installation 3 out of the 4 men that came to do the work were rude. They broke my storm door, left water all over my floor, the appliances were dirty, left all of the boxes and styrofoam all over my garage and driveway. The doors of the refrigerator ... read more

Lori D. 

on Birdeye

3 years ago

Hi I just recently called as my broiler on my oven has stopped working. I bought my stove at the end 2016. That is only 5 years old. I have had 2 stoves last for 20 years. Now I am told you won't service anything out of warranty and send me elswhere. Are you kidding? I am completely dissatisfied with this customer service. I will pass this poor service onto social media. I can see by your reveiws I am not the only dissatisfied customer. 

Karen R. 

on Birdeye

3 years ago

BUYER BEWARE!!!! This company is a scam. I will not EVER purchase anything from the company ever again. I purchased a refrigerator and was pushed by salesman to also buy $129.00 warranty, with full reimbursement if never used! I call and they inform me I have past the time frame to claim money!!! Also that it is only 50 percent refunded with the proper paperwork filled out. I NEVER received and paperwork along with warranty....they ONLY took my money.  

Richard K. 

on Birdeye

4 years ago

We bought a refrigerator from Orvilles. The appliance was fine but the delivery was awful! First, they gave us a 2 hour window which they did not call and were an hour late. I can forgive that issue. Second, they refused to wear masks! Third, when they removed our old fridge, they refused to put down ground cloths on our new carpet and a bunch of rusty water stained the carpet. They told us it was our problem!!! All this that I had to pay $59! I have been doing business with Orvilles for 35 years. Never again! 

Linda S. 

on Birdeye

5 years ago

2 full weeks without stove that is only 2 year old. Received the run around from the store in Henrietta. My husband spent the best of 2 weeks to find out who can repair the stove. we also have the extended warranty. He found out that you have to call the Buffalo store to schedule an appointment for repair. every step of the way the Henrietta store could not not help us. He even spoke with our sales man. we have bought many appliances from the Henrietta store. Finally he called Buffalo Orville's and the service departme... read more

John M. 

on Birdeye

5 years ago

Negative (-) Stars, the system would not accept this so they received 1 star. Orville's delivered a severely dented stove that showed the dents when installed I contacted them in regards to this and sent pictures of the dents clearly showing the visible dents after installation. The shipping manage Phil was not concerned, his behavior was disrespectful. I am ashamed to do any business with Orville's the way I was treated. They are selling the same product as everyone else. It is unfortunate he is representing their compan... read more

Bob B. 

on Birdeye

6 years ago

Orville's Home Appliances is knowingly selling Samsung products with defective black stainless steel finishes. The black stainless steel is peeling off. Orville's says you need to call Samsung. Samsung is doing nothing about this issue. The Orville's service manager, Jeff, does not return phone calls. Shame on Orville's. I have been a loyal customer since 1993. I've purchased all my appliances for my home and rental property here. The one time I have a problem they do nothing to help. Pathetic !