OrthoCarolina Shelby Physical Therapy

Elizabeth Will 

on Google

3 months ago

I wanted an initial evaluation as the law States I can use direct access without a doctor referral. I have Blue Cross Blue shield Medicare advantage which does not require any pre-authorization for outpatient PT and I can self refer. So they will cover the visits as long as they are medically necessary. The direct access law allows the initial evaluation without referral, even though Medicare requires a doctor's signature within 30 days for patient care plan. The clinical director at the Shelby, North Carolina site, Isabel H... read more

Peter Karski 

on Google

7 months ago

The administrative staff exhibited unparalleled incompetence. We were repeatedly double-billed and on multiple occasions had to address insurance claims errors due to misfiling and mislabeling of procedures. Months after we had concluded our visits, we started receiving bills from OrthoCarolina because they had mangled their insurance claim paperwork so badly that they were rejected and they had failed to correct the issue despite being informed and corrected by us at the time. Over a year later, we are still dealing with th... read more

Amos Famous 

on Google

a year ago

They are very knowledgeable and well trained. Treat you as family 

Jessica Lyle 

on Google

a year ago

Seemed to me that the PT lady seen tonight was under the influence of something. I did not feel this was a very professional experience or beneficial. I will report to my insurance provider as well. 

shell McMillan 

on Google

a year ago

Physical therapist that I see today was unprofessional and rude .He needs treat patients with respect and learn how to communicate not shutting them up and over talking them.