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Orangewood RV Center
- RV Dealers
- Surprise, AZ
About this business
The Source for All Your RV Needs. New and Used RV Sales, Service, Parts, and Collision Center. Manufacturers: Keystone, Grand Design, Winnebago Riverside Retro and Eclipse. RV Consignment Program. RV Detailing. Propane and RV Dump station.
Location details
9656, 11405 W Bell Rd, 11405 W Bell Rd, Surprise, AZ, 85378, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Do not, I repeat, DO NOT trust the service department to: 1) Do what they say they are going to do, when they say they are going to do it. 2) Do the right thing when you show up and call them on a serious eff up that cause serious problems 3) Stand behind any products or equipment you buy from them. DO expect them to: a) Refuse to fix the problem unless you sign a new work order. b) Refuse to replace defective equipmemt or products and require you to deal directly with the manufacturer c) Refuse to give you a refund when... read more
Sold me a $500+ defective escape window wouldn't replace it wouldn't get the proper seal to fix the issue. Want me to return the window and have my RV unusable waiting for replacement. All I asked for was original seal and I would replace it myself. The 50 ft of inferior seal they sent wasn't a direct replacement seal even Andre said that it's a cheap felt seal that I could have bought it home depot. I spent time researching this and contacted lippert and found the correct seal and email that information to Andre who said ... read more
I called Orangewood on August 4th as I had an electrical problem I couldn't figure out. The representative told me the first opening on their schedule was August 31st. I didn't want to wait that long but I had heard good things about the company. I wanted professionals to fix it. When I showed up on August 31st another representative (Joseph) told me it could be up to September 14th before they would have the unit fixed. I signed a document saying I understood it would be the 14th. I didn't want to wait an additional two wee... read more
Business response:
Mr. Saxby, We appreciate your feedback and thank you for your business. We strive to provide the highest level of RV service to our customers however sometimes fall short of that goal. Much like the vast majority of service and repair businesses in this current climate we are experiencing unprecedented delays. We do sincerely apologize for not accommodating your original estimated date of completion and would simply ask you to consider the overwhelming and unexpected circumstances along with their negative impact on our stan... read more
RecommendedWe visited the parts department and were very happy with the service. They are very knowledgeable. They ordered the part we needed ,and a few days later called us when it arrived.Everything went great.
Business response:
We love it when a plan comes together, thank you for taking the time to give us a review.
Prompt service when ordering/receiving parts
You have some of the worst staff answering e-mails. My husband and I are in the market to purchase a Grand Design 381M. My husband requested a price quote on a 381M from your website. Below are the absolutely rude responses he received from 1 of your employees. No one local to us has the options we really wanted, and we were not opposed to a road trip to pick 1 up. I'm certainly not going to "make an offer to purchase" on a unit I haven't seen or discussed at length with a dealer. We are looking for particular options, and w... read more
Service Department is a joke. Saying they are useless is giving them credit.
Hands down the worst RV service department I have ever had to deal with. We bought our 5th wheel from them in March and still haven't had the warranty work completed, despite having brought it to them 3 separate times. We are currently waiting for parts to come in so it can be finished. When I called to see if the parts came in, Kristin, our service advisor on stated they have not come in. That was on August 6th. I called Keystone who said they shipped on July 15th and provided us tracking numbers. Tracking numbers show they... read more
Friendly staff and good inventory. Really enjoyed working with our salesman Shane. He answered my text messages promptly and even took a couple of my phone calls on his day off.
Frequently asked questions about Orangewood RV Center
How is Orangewood RV Center rated?
Orangewood RV Center has a 4.3 star rating with 1,850 reviews.
When is Orangewood RV Center open?
Orangewood RV Center is closed now. It will open at 8:00 a.m.
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