Orangetheory Fitness

Rachel Calkins 

on Google

3 months ago

I enjoyed the workouts here, but the management is incompetent at best and actively committing fraud at worst. They have ignored my requests to freeze my membership despite multiple follow ups and are now withholding cancellation forms. They have already made unauthorized charges on my card and are still ignoring all of my attempts at communication. It's illegal to withhold cancellation forms so that you can continue to charge a customer and I'm now having to report this studio to Orange Theory corporate office and to the Co... read more

Allen Marshall 

on Google

3 months ago

Very clean and organized. I was here 2 times in a week from out of town. Sub coach both times. No one could figure out how to connect my band to the computer. Second class was a coach only. She had no assist. It was a small class and the last for the day, but somewhat noncommittal on ownership. I will be back to the area, but will find another studio. 

Kari Hulac 

on Google

6 months ago

While I had a great experience working out, the management of OTF Aurora has proven to be a nightmare when I moved out of state. My new OTF started trying to switch my membership in May and this studio repeatedly said they would cancel it but didn't, resulting in MULTIPLE months of double charges. They owe me hundreds of dollars. I have been an OTF member since 2017 and am so disappointed and appalled at this shoddy customer service. 

Emily Bowman 

on Google

9 months ago

The workouts are always different and challenging in the best ways! As a former track runner, I especially love the treadmill portions (something I never thought I'd say!). It's been the only gym class I've found that has really kept me excited and motivated month after month after month...worth every penny and more!