Orange & Rockland Utilities

Tiffany Neal 

on Google

3 weeks ago

I was out of the country for two weeks and my home was empty while I was gone yet my utility bill did not go down. When I inquired about this the first time I was told that it was because my refrigerator was still plugged in. I normally work 10 hours a day from home and use two monitors, a laptop, a printer, a tv, lights, and run the AC. I unplugged everything but the stove and refrigerator before I left. I called back after going online and confirming that my usage on the days that I was gone was next to nothing and when I ... read more

John Saft 

on Google

2 months ago

Customer service/dispatch on emergency calls is the worst in the industry. Rude, and not helpful at all. Company has gone so far down hill since CON-ED bought them, there is no coming back to the great company they once were. 

Seider18 

on Google

2 months ago

Lady, I talked to on the phone was very nice. The only thing that it was extremely annoying to pay my bill. It would not tell me my balance and only an option to pay an amount 

concerned citizen 

on Google

3 months ago

Orange and Rockland has no problem putting you and your family in the street. They are a monopoly so there is pretty much nothing you can do about any issues you may and they could care less about you. We are building a house which has been 90% finished for over a year, all we are waiting on is O&R to run the Gas and Electric from the pole to the house. Our current house is sold and 2 families are about to be impacted in the worst way possible. There is literally 1 day of work needed and they continue to blow us off. We have... read more