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Option Care Health
- Pharmacy
- Chicago, IL
About this business
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 teammates including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is reimagining the infusion care experience for patients, customers and employees.
Location details
680 N Lake Shore Dr #1028, Chicago, IL 60611, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My time with the AIS in Chicago has been great. All the nurses have been very kind! Edith has been such a amazing nurse and so compassionate every time I'm in the AIS. She's always so flexible with timing and scheduling, total lifesaver. I've been seeing her for a year, and she really makes everyone's day. Someone give her a Daisy... :)
EDIT: I contacted them as requested. They did nothing to "make it right." They simply denied that they have the policies "the pharmacy department" has been telling me about and assured me that they have transportation people. They wanted no information to help them address why I'm getting quoted this, why they contacted my doctor and quoted it to him, and why their transportation specialists do not appear to communicate with anyone except with an app. Subsequently they cancelled my next appointment right before I left to go ... read more
They aren't getting fewer than 3 stars because the nurses are reliably excellent. They aren't getting more than 3 stars for 2 reasons, basically coming down to sabotaging care to a life-threatening degree. First, "the pharmacy department" (which mostly seems concerned about billing, and yes, I am fortunate enough to have been able to pay promptly) has threatened to terminate me for the following unacceptable behavior: * I cancelled with 2 days' notice for a respiratory infection that was causing oxygen desaturation into the ... read more
Edited to say they have finally gotten better! This place absolutely sucks!! I've had nothing but trouble out of them for way more than a year. My son gets feeding tube supplies for his Mickey button and they never want to answer or call me! I'm over it! I'm trying to figure out how to report them! If anyone's hospital sends you to this place say heck no I've seen this review about that place. I'm just glad that my son isn't more sickly than he is or we would be in more trouble!!!
I use Optioncare for multiple services and have never been so disappointed in a medical provider. They lack empathy, understanding, common sense, medical knowledge, and compassion. I am literally headed to an inpatient physical rehab because they wouldn't provide basic equipment, that they have, that would help keep me safe at home. I have been promised supervisor calls, which have not happened. They are getting a ton of money from my insurance each month and everything is a constant fight with them, just to get my necessary... read more
Frequently asked questions about Option Care Health
How is Option Care Health rated?
Option Care Health has a 2.2 star rating with 10 reviews.
When is Option Care Health open?
Option Care Health is closed now. It will open on Monday at 9:00 a.m.
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