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OptiCare Eye Health Center
- Laser Eye Surgery/Lasik
- New Haven, CT
About this business
Location details
1457 Whalley Avenue, New Haven, CT, 06515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Front desk staff could definitely use some help. Not sure if they’re having a rough day but they came off as super rude an inconvenienced by any questions I had for them. Either help your staff so they aren’t snappy with your clients or hire people who already have the needed skills + patience. Also wild that there is a 7 day wait for them to share my perscription with me. It’s not unreasonable to expect access to your own medical records.
Horrible customer service. Vanessa and her staff are the rudest people I've ever dealt with. Gave them specific instructions to save my equipment but they threw them out and told me "oh well". Stay far away from her, everyone that works there and this company. I'd give 0 stars if I could.
The front lady is disrespectful.
I believe there are opportunities for improvement at this location. I found it concerning that a debate arose regarding which pen to use, and it was unexpected to be called out for arriving for my appointment within the grace period. I think it would be beneficial for the staff, particularly the balding white male receptionist, to focus on providing a more welcoming experience. Perhaps more training on customer service could enhance interactions and create a better atmosphere for everyone.
It socks i was there at 11:43 am on 4/23/25 to pick my wifes glasses and people just walking around and the gentlemen on the front desk told me I can't give them to you right now, because we close in ten minutes for lunch and i said really that's sad ten minutes left and im just picking them up he give me attitude, not my best experience, they called me wife to pick them up some people just don't want to do their job, not my best experience.
Frequently asked questions about OptiCare Eye Health Center
How is OptiCare Eye Health Center rated?
OptiCare Eye Health Center has a 3.6 star rating with 120 reviews.
When is OptiCare Eye Health Center open?
OptiCare Eye Health Center is closed now. It will open at 8:00 a.m.
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