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Optical Center at the Exchange

2.6

About this business

Location details

551 W 4th St, Holloman AFB, NM, 88330, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 5:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 5:00 p.m.
Thu10:00 a.m. to 5:00 p.m.
Fri10:00 a.m. to 5:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
SunClosed
2.65 reviews
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Highlighted review
Jenny Williams's profile image
Jenny Williams 
3 months ago

Terrible customer service. Received damaged glasses 6 weeks after placing the order. He wanted another 4 weeks because he ordered replacements. I requested my money back and received a lot of disrespect rudeness as if my fault!!! 662$ refund is still pending a week later. 

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Amanda Candelaria's profile image
Amanda Candelaria 
11 months ago

Do not go here! One of my children have been without glasses for over 3 months because the replacement frames have not come in and no matter how many times I have called, sent messages through their website, and went in with no resolve. They don't want to give me my money back either. I ask to speak to some else and they do nothing. Update: It's now going on 6 months and still no resolve. In fact the store manager basically called me a liar, refused to give me my money back, and refuses to let me talk to his boss, but with n... read more

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Amanda Candelaria's profile image
Amanda Candelaria 
a year ago

Do not go here! One of my children have been without glasses for over 3 months because the replacement frames have not come in and no matter how many times I have called, sent messages through their website, and went in with no resolve. They don't want to give me my money back either. I ask to speak to some else and they do nothing. 

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Lane G Truitt's profile image
Lane G Truitt 
3 years ago

Ismael was very kind and tried to help us as much as possible and did. Thank you! 

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Bocephus T's profile image
Bocephus T 
3 years ago

My family and I were on a tight timeline; Ismael squared us away quickly, professionally, and with a great attitude. Ismael went out of the way to help us get a great deal on two pairs of glasses and some free upgrades by maximizing our insurance. Store had a lot of nice brand name stuff too. Solid dude, and will be back (90 min drive for us!). 

Frequently asked questions about Optical Center at the Exchange

How is Optical Center at the Exchange rated?

Optical Center at the Exchange has a 2.6 star rating with 5 reviews. 

When is Optical Center at the Exchange open?

Optical Center at the Exchange is closed now. It will open tomorrow at 10:00 a.m. 

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