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Open Mortgage
- Finance
- Austin, TX
About this business
Location details
5316 U.S. 290 Suite 220, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The reverse division of Open Mortgage is incredible, I have worked for them for 6 , close to 7 years. I have had to take time off due to health reasons during my employment with them . They are kind and considerate. Th reverse side is amazing. I have worked at other companies and Open is the best in Reverse Mortgages!
Open Mortgage is a great place to work at. The culture in amazing. The Ops team is the best in the business!
Not good. I did everything correctly, per company guidelines and was laid off. I was the most productive in my department, but yet was still laid off. The current manager, ****** has her favorites and that is evident.
Horrible. Unprofessional. Unresponsive. Lies. Misinform. Ask for papers over and over to raise points weekly. Gave me a pre approval letter with condition to have a full time job in the state I was buying. I submitted the offer letter with paystub They couldnt figure out the deferential with salary. Mind you I am a Registered Nurse and make the money. They asked me for a co-signer Gave them someone with a credit score of 800 and they turned him down for a recent late payment which was disputed with credit bureau. Got another... read more
I would give them a 0 if I could. I am going to make this all fit into this and not go into to much detail. The *********** ** location was the most unprofessional experience I have ever had with anything. Requesting documents over and over and some even being some that are not relevant to the mortgage. You can tell they were only in it for the money and they very well made it known. As someone who does not complain I want others to know so they dont have to go through what we went through. I have been through the mortgage p... read more
Open Mortgage did an excellent job on the refinance of my home, from start to finish. I got a great rate on my loan. They made the whole process easy for me, I would highly recommend Open Mortgage.
Open mortgage is a joke..they approved me for an amount on July 2nd and had me pay $4800 on a car loan that they said was a requirement in order to get finance.. this company never had me approved after dealing with them for more than 30 days but they gave me a pre qual letter... the company told me after paying the loan they made a mistake... this company likes making mistakes with your money and you have to deal with it... Once they know they cannot approve you they still have you pay for extra services like appraisals and... read more
Business response:
1. ******************* stated in his complaint that on June 9, Blackstar Mortgage directed him to pay $4800 on his GM lease vehicle to reduce his DTI. RESPONSE: ***********************, the ** at Blackstar Mortgage, is not an employee of Open Mortgage. Blackstar Mortgage is a broker that partners with Open Mortgage. Open Mortgage, the Lender, did not receive submission of this loan until 7/8/21. Open Mortgage has no knowledge of, and did not direct ******************** to pay the $4800. 2. ******************* stated the down... read more
Open Mortgage was great in handling the refinance of our house loan. We got a great rate and the loan process was very simple and even with COVID our e-closing went smooth. Highly recommend.
They are still a PITA. Can’t get hold of a person. Gave wrong address on “first payment coupon”. Sent my payment on 3/10/21 and the envelope, unopened was “return to sender, unable to forward” by the post office and received by me today. Just sent a complaint online on their website with a plea for help with an address in sending my payment. The whole loan process was a PITA. The agent was nice, but I can’t say anything positive about the company at this point. I don’t know if they sold my loan yet to another mortgage compan... read more
Business response:
We are sorry you are having this experience. Our Accounting department has been made aware of this issue and should be contacting you soon.
Frequently asked questions about Open Mortgage
How is Open Mortgage rated?
Open Mortgage has a 3.2 star rating with 13 reviews.
When is Open Mortgage open?
Open Mortgage is open now. It will close at 5:00 p.m.
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