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Online Air & Solar
- Consumer Services
- Thomastown, VIC
About this business
Founded in 2012, Online Air and Solar is an Australian owned solar power and heating and cooling company that continues to experience elevating customer satisfaction and growth. As a locally owned and operated business, we understand what our clients want and their service level needs. Our services are based on a thorough understanding of renewable energy industry in Australia and industry accreditations. Online Air and Solar is an Approved Clean Energy Council Retailer and Clean Energy Council member. All our technicians ar... read more
Location details
44 Strong Ave, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Resh and the team have been great in designing my solar system and answering all my questions. Good communication and very helpful
Apart from a mistake made in the initial application, they said I was a tenant instead of a homeowner, everything went to plan and apart from when the power had to be turned off for about 20 minutes, we would not have known they were there. I bought ten spare roof tiles, as I was warned they may break some, and they only broke one, which was a good result. The system is now pushing up to the label production and waiting for Origin to finish off the meter set up.
The quality of install is great. However, their scheduling team and post install support lacks. I’ve had multiple onsite service calls cancelled (after the booked time). Installers arrive 2 hours later than booked and you don’t receive calls or notice from the installer team in advance - you have to chase them up. They seem to think we are home any day or time they specify. You take time off work to allow for install or repairs, but they don’t factor that into their customers. A “sorry” isn’t enough when you’re messed around... read more
I had a very disappointing experience with Online Air and Solar. They installed my solar panels and assured me that they would arrange for an inspector to visit the job site within 10-15 days. However, it's now been 4 weeks, and I still haven't heard anything from them regarding the inspection. To make matters worse, I’m currently paying for both electricity and the solar panels, but the system hasn’t even been fully checked yet. Their lack of follow-through and failure to complete the job as promised is incredibly frustrati... read more
I would give no stars if it was an option I am very disappointed in the service I have received. As my solar has not been working since the 27 December 2024. When I call your offices and select option 2 or 3 my call just continues to ring out and no one answers and funnily enough when I select option 1 for new installs my call always gets answered by someone in the air conditioning department who informs me you weren't back from holidays until the 13th or 14th on January. After that date I started chasing you up and continuo... read more
Frequently asked questions about Online Air & Solar
How is Online Air & Solar rated?
Online Air & Solar has a 4.8 star rating with 306 reviews.
When is Online Air & Solar open?
Online Air & Solar is closed now. It will open on Monday at 8:30 a.m.
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