This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Once Upon A Child
- Children's Clothing
- Richmond, VA
About this business
Our customers want quality children's clothing and we're excited that we can offer discounts up to 70% off of original retail prices. We strive to offer a fun and convenient way to sell your gently used items. Whether you're buying or selling, we would love to help you find what you're looking for. We offer payment on-the-spot for items we select that meet current style, safety and condition standards. We maintain high merchandise standards by thoroughly inspecting all toys and equipment for any safety recalls.
Location details
9127 W Broad St, Ste H, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 8:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 9:00 p.m. | |
| Sat | 9:30 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Very picky about what they buy I have bought things on occasion here but I do not sell anything to them. They are so picky about what they accept that it is not worth the trouble. They will reject something on the basis of very a very small pill on the clothes. Then I go over and look at their racks and they have things with stains and pills on them hanging on the racks. The employees are not friendly.
Horrible Customer Service Clothing Quality Questionable My experience both shopping and selling was very poor. Customer service was horrible. The staff was very unfriendly, not very helpful and preoccupied with each other rather then helping the customers. The store had little to no name brand items. I brought in gently worn name brand baby clothing to sell, (which in my opinion was better than anything offered in the store) and was appalled by the offer made for my items. I would not recommend the store to anyone, better lu... read more
Try it !! Not a bad store for trading stuff, You can find some really great items here for babies up through teenage sizes. The expectant Clothes, toys, accessories and room decorations and since they are used you get some really good deals. They are really picky when they take any stuff. They would reject if they feel the item is not worthy.
Better off selling them toys than clothes... I brought in a whole bunch of my daughter's toys that she's outgrown. I had 8 items and they gave me $42, which satisfied me enough. Better than throwing them away... But a few days later when I brought in 2 bins of gently used, season-appropriate infant clothes, they only accepted 10 items (for $12) and sent me back out with 2 bins of clothes. I believe it was because they're a bit overstocked on clothes (not selling nearly as much as they're buying from people). But my items wer... read more
OK but discrepancies in quality I have consigned and bought clothing here. For a consignment shop, it is pretty clean. Store is large. Some employees are nice, others don't really acknowledge you, but that's fine by me. Consigning: This place is OK if you've made up your mind to get rid of some nice items and stop by on the way to Goodwill. BUT if you think your items are worth something, sell on ebay instead. I've tried to consign gently used higher-end brands and they only took one or two. They were more likely to accept O... read more
VERY picky! Poor customer service. This place is VERY picky. I brought in a lot of brand-new brand-name tags-still-on baby clothes that they wouldn't take. I was surprised compared to what they have on the racks! The girls working behind the counter barely speak beyond what is necessary for transactions. You're better off putting your stuff on e-bay.
Rude staff I shop here for my daughter's jeans, they have a decent selection, but I have to say that the girls that work there need some customer service training, because they are just down right RUDE! They are more interested in socializing with each other and if you question something they get defensive and rude like there is no way they could be wrong. I am not sure if I will continue to shop from there after today. Whenever I tell people about it, I let them know that the customer service sucks and if you can put up wit... read more
Strange odor? Them or me? Took in a bin of clothes today. They turned them away...They told me they had a strong storage odor and they couldn't take them. Um...straight out of my son's drawers and to their store... I couldn't distinguish between the storage odor in the bin and the storage odor in the store. Smelled the same to me. Told to go home and launder and bring them back. No thanks....I'll just hand them down...tags and all. I'll continue buy from there, but selling to them is a hassle and a half.
Lots of Kids Items in Like New Condition You can find some really great items here for babies up through teenage sizes. Also, clothing for the expectant mom. Clothes, toys, accessories and room decorations and since they are used you get some really good deals.
Frequently asked questions about Once Upon A Child
How is Once Upon A Child rated?
Once Upon A Child has a 3.8 star rating with 594 reviews.
When is Once Upon A Child open?
Once Upon A Child is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com