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Old Navy

3.7

About this business

Old Navy is a chain of clothing stores that is owned by Gap and headquartered in San Francisco. The company operates more than 1,000 stores in the United States and Canada. It offers a selection of women s clothing, including T-shirts, camis, tanks, shirts, sweaters, jeans, pants, capris, shorts, skirts, bras and panties. Old Navy also offers a clothing range for boys that includes graphic and polo T-shirts, hoodies and outerwear, boxer shorts and underwear, socks and flip-flops. In addition, the company offers a variety of ... read more

Location details

12209 Fair Lakes Promenade Dr, Fair Oaks, VA, 22033, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.7400 reviews
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Natalie Erin's profile image
Natalie Erin 
5 years ago

I don’t think I’ll be going to Old Navy again anytime soon. The store was BEYOND dirts. Dust bunnies in the fitting rooms, products had NO order and were just thrown on shelves or on the floor. Employees were unhelpful & wouldn’t answer questions/completely ignore me. Hangers were strewn about & b/c of this I stepped on one w/o knowing, slid, & fell on my butt. I told an associate and she look at me and said “okay? It’s my problem why?” Yeah I got some cute stuff but the way I was treated wasn’t worth the money I spent! 

Rachel South's profile image
Rachel South 
6 years ago

The person at the register was pleasant but the store was a chaotic mess. As if there is no one actually managing the place. I had to exchange items I purchased online but I will not shop in this store in the future. 

Amy Vailikit's profile image
Amy Vailikit 
7 years ago

Don't care for the new renovations/ set up. Less dressing rooms, less cashiers, awkward layout. 

Chowdhury Ariful's profile image
Chowdhury Ariful 
7 years ago
Mary Ann Dorantes Shock's profile image
Mary Ann Dorantes Shock 
8 years ago

First time there and I'll never go back!' Horrible customer service, felt scammed! Manager makes excuses for the misleading advertising. Terrible terrible terrible experience!!! 

Kelley Mitchell Rawson's profile image
Kelley Mitchell Rawson 
10 years ago

I really want to upload a picture that I took of my daughter modelling Old Navy clothes we purchased in your store. What email address could I send it to? 

Gina Yaco's profile image
Gina Yaco 
10 years ago
Samantha Cloward's profile image
Samantha Cloward 
11 years ago
Maritza Barrios Iriarte's profile image
Maritza Barrios Iriarte 
11 years ago

Frequently asked questions about Old Navy

How is Old Navy rated?

Old Navy has a 3.7 star rating with 400 reviews. 

When is Old Navy open?

Old Navy is closed now. It will open at 9:00 a.m. 

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