Ohio Catholic Federal Credit Union

Dan P 

on Google

5 years ago

I was a member of this credit union since it’s inception. Years ago I moved out of the area and filled out the typical change of address form and requested an electronic monthly statement to avoid the paper statement fee. After about a year, I decided to log on to my account. Low and behold, there is the SAME paper statement fee that I thought I was avoiding when I turned in the change of address form. Turns out they never changed my address or made the electronic statement change. After wasting my time after many phone call... read more

Dee Robinson 

on Google

5 years ago

If I could give this bank zero stars I absolutely would. I joined after searching for a new credit union and by far the worst mistake I could have ever done! Charged a 30.00 courtesy fee, because of they paid an unauthorized charged and because I disputed it with the actual company, and the money was returned to my account they still wouldn’t waive the fee. I was told because I didn’t dispute with the Credit Union, that it was nothing I could do. During times like we are in right now and clearly no fault of my own this charg... read more

Kaylee Smith 

on Google

5 years ago

I’ve worked in customer service many years and understand sometimes I have to give a customer an answer they don’t want to hear. I always proceed with giving alternatives though and a next step they can take to resolve their issue. The first time in 4 years I’ve been with Ohio Catholic I needed assistance and Rebecca did not help me. She kept responding “I can’t answer that” and gave no other help about what she could tell me or what I could do for my issue. My mom made me join this bank years ago because of our religion but... read more

Karl Desler 

on Google

5 years ago

Great customer service in person, on the phone, and over email. Could not be more happy with the auto loan I got from them and the people who help take care of us customers! 

Joyce Colovas 

on Google

5 years ago

I have been a member since it opened. People are rude and they hold my money for weeks before i can access it. Moved to pnc where the people seem more Christian.