Ohio

JG Sully 

on Google

2 years ago

I used Willoughby Fence a couple years ago to put in a composite fence in my backyard. Everything was good. I even recommended the company to my neighbor this year. My neighbor used them, and they had a fence installed on our property line. During the construction, Willoughby Fence removed one section of a chain link fence that was part of a gate on my property. As this part of the gate was now removed, I asked Willoughby Fence to install a new larger gate for me. He said yes and then removed the entire gate. Fast forward 3-... read more

Tamara Vucak 

on Google

2 years ago

I made an apt for a fence quote & their rep Nick rescheduled on me which was fine. Then the next day he tried to schedule for another time and I said no. He finally came out & we went over what I wanted. He said I would have the quote later that day & I never heard back. I even texted him and asked for an update twice. He would read the message but no response. Very poor customer service. 

Jason Fredrickson 

on Google

2 years ago

We recently had Nick and his company install a wood Shadowbox fence for us. From day one it was a great experience. He was quick with the estimate and gave a lot of options for the payment. Our job was scheduled for a month or so out. There were a few delays due to weather and life issues but that’s to be expected with construction. Nick did communicate any delays with us in advance. Nick showed up on install day and had all the posts set on day one. The next two days he was installing the fence and before we knew it it was ... read more

Dawn Pettit 

on Google

3 years ago

During pandemic, made an appt through email, they cancelled the appt 30 mins before, through email, in which we didn’t retrieve until after he didn’t show up. Waited a few months, scheduled another appt, never showed up again. Will be taking our business elsewhere