This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ohana Pools, Spas & Billiards
- Contractors
- Urbana, IL
About this business
Ohana Pools, Spas & Billiards offers pool design, installation, repair, maintenance, services and accessories, plus spas and billiard accessories, to the greater Urbana and Danville, IL, areas.
Location details
2506 N Cunningham Ave, Urbana, IL, 61802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am so glad I started using Ohana Pools. The guy that takes care of me is named Matt. He really knows his stuff. The recommendations for chemicals in my pool have been spot on. They have done a wonderful job opening and closing my pool!!! Thanks so much for the deal on the new hot tub also!!!!
If I could give Ohana a zero star I would. If you want to throw away over $6000 for an above ground pool this is the place to do it. I would never recommend anyone buy a pool from them. My experience with them is a long story, so all I can say is buyer beware. Horrible customer service. Horrible installation. Crappy work. They make all their money from in ground pools and could give 2 craps about above ground pools. Over priced chemicals and Matt the manager could care less.
Dave, Matt and the "A" team did a great job installing our middi 15x30 Monument pool. They worked with diligence until the job was complete. They answered all of our questions and addressed all of our concerns. We look forward to doing business with them in the future and looking forward to the 2016 pool season. Thanks guys!! F Honea
100% absolutely DO NOT use Ohana Pools if you are planning on purchasing a pool. I wasted $6,000.00 on an oval pool that they installed. The pool was crooked (hard to build a deck around an angled pool). Their craftsmanship was terrible. The liner collapsed today (on only the 2nd summer of use). My wife called them and they said it was an "act of God" due to the rain. They were asked to come look at it and they said it was Friday and it we would have to pay his guys overtime. My son has a birthday pool party in 2 weeks. I do... read more
Ohana installed our pool and did a great job from start to finish! They communicated with us almost daily as to when our pool would be complete. From the staff at the store to the team of installers it was a great experience. I would recommend Ohana to everyone. Thanks Ohana. Brad H.
We had our pool installed by Ohana in late July 2011. They promised us a date and everything was done as promised. The installers worked hard and did a very nice job. Thank you Ohana!
Very unsatisfied with the customer service as well as the installation job they did on our above ground pool. We bought a 27' above ground pool from them and let them know our concerns that we already had an exisiting deck from a previous pool. They assured us there would be no problems. Not only did they not show up on the day they said they would to install the pool, they didn't even call to let us know -- they just didn't show up! I took the day off of work to be there for any questions they might have. When they did fina... read more
Frequently asked questions about Ohana Pools, Spas & Billiards
How is Ohana Pools, Spas & Billiards rated?
Ohana Pools, Spas & Billiards has a 4.1 star rating with 123 reviews.
When is Ohana Pools, Spas & Billiards open?
Ohana Pools, Spas & Billiards is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com