OE Federal Credit Union

Susan Molloy 

on Google

3 weeks ago

Husband and I have been members since the 90s. Retired and moved out of state. Boy, what a headache now. If the phone service decides to call back, then I get the run around that they will look into finding out an answer, which, of course never comes. Currently found out my debit card was closed when I spoke to card services. No notice or anything from OE3, especially when I just talked to them about my credit card. On top of it all, it's the weekend and now I have to call the 800 number on Monday and hear the excuses. 

Hike Ride 

on Google

3 months ago

Walk in is great, 1800 phone help is CRAP! I needed assistance, called the Pleasanton Office who sent me to the 1800 number immediately, which is just music for hours and hours, leave a call back number, and NEVER get a call back! Edited to add: Found out that the deposit wasn't rejected. Shout out to JoJo in the OEFCU office in Redding, CA. She didn't send me to the 1800 number, like the Pleasanton, CA office did, she researched the, supposed, rejection herself. Found out later, on the depositors end, that I was misinformed... read more

Bob B 

on Google

9 months ago

Definitely a mixed bag. In person, the staff are great, particularly Mary Ann and Carlos in San Leandro branch. On the other hand, Megan in Risk Management has stopped returning my calls. She called me after I posted an attempted scam alert on my accounts. She insisted I close my checking acct and open a new one. That means you have to change all of your automatic deposits and payments to outside vendors. When she is out of the office, she does not post an out-of-office message. She won't give me an email address, so I can't... read more

Beverly Walker 

on Google

a year ago

Very welcome, they pay attention to their customers and routines. That means a lot to me. Good customers service. I enjoy my visit.