Ochsner Home Medical Equipment

Dee Slay 

on Google

a month ago

Prompt and courteous staff. Very nice and helpful. 

Mary 

on Google

2 months ago

I placed my order for "refill" on CPAP supplies 2 weeks ago. I have called 4 times to get an update and each time you get a new person who says they will look into the delay and call me back. Of course, no one calls back. Meanwhile - NO SUPPLIES. I would highly recommend using ANOTHER COMPANY for your CPAP supplies!!! 

Carol Mercante 

on Google

4 months ago

THE ABSOLUTE WORST!!! Since early July I have been trying to get cpap supplies. I had requested my doctor to write a script for a mask that didn’t pull at the hair and get tangled in the cpap mask. Throughout my many telephone conversations with Ochsner OHME I gave up on that and gave in to just trying to get the same supplies I have been using. Gina was the first person I spoke to and before I could inquire about different options, she recited a pre-scripted dialogue of what I could get. She was so enthusiastic, almost to t... read more

Ayx Ayx 

on Google

4 months ago

The only consistently positive experience I've had with this department has been the delivery service. When issues arise with delivery, they are most likely the result of administrative errors—not the fault of the delivery team. However, some of the staff members I've spoken with over the phone have been unprofessional, at times rude and disrespectful. This reflects a need for better customer service training and perhaps stronger oversight. It's disappointing that such behavior has gone unnoticed, especially by an organizati... read more

K D 

on Google

6 months ago

Caution! They have billed me incorrectly several times and even billed for things I have paid for already. I tried to take auto pay off but they will not allow me to do so. I am also disappointed because I just received a bill for over four hundred dollars when I was told it would be about forty dollars. Go anywhere else!