Novato Flooring

Karen Birnie 

on Google

3 years ago

I had the best experience with Patrick. I experienced a flood and had to replace hardwood flooring and deal with insurance and remediation for 6 months. During that time I contacted and visited flooring specialists from San Rafael to Santa Rosa. Patrick was patient and kind with me, lending me samples multiple times and never pressuring me to make a decision. I highly recommend him and have referred friends & neighbors. P.S. my floor is beautiful! 

S S 

on Google

4 years ago

Do yourself a favor and read all the one star reviews here and on Yelp before considering doing any work with Novato Flooring. THEY ARE TRUE!!! The owner, Patrick West doesn't care about the products he sells nor the workmanship of the installation. He cares even less about his customers! We noticed installation problems with our flooring immediately after installation. Instead of correcting the issues, Patrick West refused to come and see the problems, let alone make any real attempt to have them fixed. Attempts to contact ... read more

Azadeh Riaz 

on Google

4 years ago

Patric is extremely rude to clients and very obnoxiously treated me as a designer and disrespected me as a woman and he is telling you that he found the product , And when you are calling to confirm he says I have to find it for you! He is very on educated and extremely unprofessional and very disturbing language is used by him during business hours I suggest nobody in Bay area work with him or you go ahead and risk your on experience with this man, God knows how he does the job if he cannot even start the order ! Azadeh. R 

Bob 333 

on Google

5 years ago

Novato Flooring had started a job to replace some carpets and install a small area of wood floors when my Dad died in 2011. While dealing with my Dad's death, Pat convinced me to triple the area of wood flooring and include my kitchen. I said wood floors in the kitchen are a bad idea and he convinced me that it would be okay. I was too distracted with my Dad's death to argue. Of course, wood floors in the kitchen are a bad idea due to the water problems. Additionally, he charged my credit card for the final balance while I w... read more

Bob Pinder 

on Google

5 years ago

Novato Flooring had started a job to replace some carpets and install a small area of wood floors when my Dad died in 2011. While dealing with my Dad's death, Pat convinced me to triple the area of wood flooring and include my kitchen. I said wood floors in the kitchen are a bad idea and he convinced me that it would be okay. I was too distracted with my Dad's death to argue. Of course, wood floors in the kitchen are a bad idea due to the water problems. Additionally, he charged my credit card for the final balance while I w... read more