Norton Community Medical Associates - St. Matthews

connie chattin 

on Google

5 months ago

I am extremely upset. My doctor that I have seen for 18 years left the practice. I had an appointment for 2/12 that I received a text to say was cancelled. He was supposed to to be there until 2/27. I went to refill my Livalo and my drug insurance had raised the copay to $276 for 90 days. I checked with Good Rex and could get the generic Petavastatin for $137 copay but needed a new prescription. I called the office and they refused to “change” my medication. I explained it was the same just the generic. I can’t get in with a... read more

Debby Nold 

on Google

7 months ago

I took a cancellation list appt. Dr Slavova was angry that she had no info on me because I was given nothing to complete. My first time with Norton. She took it out on me with rapid-fire questioning and poor communication. Will never return. I have been waiting on a return call from OM. Never received any reply to my email sent as directed (in their response). Update: Update: I recently was able to share with Practice Manager. She was delightful and very supportive. She is working on making new patient visits more welcoming.... read more

Debby Nold 

on Google

8 months ago

I took a cancellation list appt. Dr Slavova was angry that she had no info on me because I was given nothing to complete. My first time with Norton. She took it out on me with rapid-fire questioning and poor communication. Will never return. I have been waiting on a return call from OM. Never received any reply to my email sent as directed (in their response). Update: I recently was able to share with Practice Manager. She was delightful and very supportive. She is working on making new patient visits more welcoming. 

Debby Nold 

on Google

8 months ago

I took a cancellation list appt. Dr Slavova was angry that she had no info on me because I was given nothing to complete. My first time with Norton. She took it out on me with rapid-fire questioning and poor communication. Will never return. I have been waiting on a return call from OM. Never received any reply to my email sent as directed (in their response).