Norton Brownsboro Hospital Emergency Room

Jim L. 

on Birdeye

2 years ago

negative 5 star this place is a joke rude staff and very incompetent and not very helpful at all was there for 7 hours and was told to leave after waiting that long for care when i asked about my daughters care that was really sick 

Tom S. 

on Birdeye

2 years ago

First I commend the kind lady at Tyler Center for linking me up at Middletown as the wait at Tyler was over five hours. Everyone at Middletown was kind and prompt. The M A allowed me to take a quick call as I’m to sick to pick up my grandkids at school. She was a sweet mom. The Dr kindly explained everything in layman’s terms with a great attitude! I’m very thankful to all that helped me today ! 

Jessie G. 

on Birdeye

3 years ago

Was at ICC on Preston Hwy last night around 9/30 and received excellent care. Was seen and treated like in 15 minutes. Dr was very nice as well as staff. Thank you so much!!! 

Erica S. 

on Birdeye

3 years ago

I took my son not Norton ICC in shelbyville this morning. Yes he tested positive for Covid on 8/4 and 10 days ends tomorrow. He is 3 and absolutely refuses to wear a mask. HE IS 3!! We sat in the waiting room for 50 minutes before they made me aware he had to wear a mask or the provider refuses to see him and it it Norton policy anyone over 2yo has to wear a mask. In disbelief of them refusing to treat my son with a 102.7 temp, I picked him up and walked out. Called pediatrician (who is Norton as well), they closed in 15 min... read more

bshaw88 

on Birdeye

3 years ago

I am writing this review from the ER, right now. I had been suffering from severe abdominal pain, with weight loss, for a month before i came in. Waited in room for hours, finally taken for scan, on way out technician had nose up to computer trying to see it. Back in room, waiting for 2 more hours, nobody checking on me. After 6 hours total, was told they couldn't find anything wrong with me. I was dismissed without a ride home. I'm sitting on bench outside of ER calling people for a ride home. Shaking and crying, feeling mi... read more

Russell B. 

on Birdeye

3 years ago

Had surgery 2021 by Dr Gum. He said that I would be pain free after surgery. That's a lie. I'm worse off now than I was before surgery. I've only seen the Dr 1 time and that was a few weeks before the surgery. Then I've seen the Dr Assistance for 3 or so months and she's been an absolute disappointment. Do believe anything that they say. I wouldn't recommend them to anyone. I can't believe that their even in business. I'm going to file an complaint with the BBB today and I am going to file a complaint with my Insurance also.... read more

John C. 

on Birdeye

4 years ago

Doctor's are great and haven't had a problem untill now. Im a caretaker for some one that has mental issues and have never had anyone yell at me for trying to take care of the person that im taking care of untill now. Joleanna i think was her name she hid her id tag after the incident. 

Coach H. 

on Birdeye

4 years ago

Went in by Dr recommendation to be seen in an ER. I had severe abdominal pain and passing clots rectally. I sat in the waiting room for an hour. Was called to get vitals and info. Then sent back to waiting room. Sat another two hours, then was called back by triage nurse. I had blood taken but could not pass urine. I told her what why I was there and her eyes grew big. She said I would more than likely get a CT shortly. She said they would come get me and sent me back to waiting room. Another hour passes and I’m called back ... read more

Teresa E. 

on Birdeye

4 years ago

I cannot say enough about the care I received this morning at the Preston ICC. From the nurse (Vicky) that cared for me to the NP that actually sat and talked to me, explaining what and why she was choosing the treatment she recommended. Teri Gore, NP was extremely caring, thorough and honestly provided some of the best care I’ve ever had anywhere. Definitely recommend this ICC!!