Northwoods Healthcare

F Herrick 

on Google

6 days ago

Dr. Durose is a fantastic physician. The system in which he works is seriously dysfunctional. 

F Herrick 

on Google

3 weeks ago

Dr. Durose is a fantastic physician. The system in which he works is seriously dysfunctional. After most doctor's appointments you'll get a "surprise bill" or "balance bill" in the mail. Challenge these bills in person. Go to the office waiting room - the receptionist will tell you to call various people in the Northern Light system to re-evaluate or re-code the bill. Don't give up and just pay it. It is always their mistake. Be firm and persistent. Take names. Visit the office multiple times. Make sure the other patients in... read more

F Herrick 

on Google

a month ago

You'll see in the news that Northern Light and Anthem are engaged in a legal dispute. This office has notified its patients that even if Northern Light and Anthem resolve their dispute, extra "out-of-network" fees will be levied on local seniors (and possibly others) whose employers lock them into the Anthem network. So brace yourself for more and more nonsense fees and balance billing. For the past few years this office has more-often-than-not sent surprise bills after doctor's appointments. In all cases I have gotten them ... read more

F Herrick 

on Google

2 months ago

This office has a HUGE problem with Anthem. Not Northern Light in general, just this particular office. They are trying to get their elderly patients to leave Anthem and sign up for some newfangled medicare advantage plan from the internet. When we make the phone calls to ask about this new plan, there's no one at the plan's office who can answer any question for at least a week. They also failed to provide Anthem with some kind of number that would prevent patients from being shuffled onto other PCPs without the consent of ... read more

F Herrick 

on Google

4 months ago

Was your PCP switched without your consent? If so, the problem now can be fixed but you'll have to call your insurance company. Might take a few hours of arguing with Anthem to fix the HUGE clerical error this office made. Has a request for medical records not been filled? The State, the military, and insurance companies are increasingly demanding copies of medical records and causing problems in your life when this doctor's office fails to have them delivered. My insurance company requested medical records from this office ... read more