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Northwest Pulmonary & Sleep
- Healthcare
- Algonquin, IL
About this business
Location details
1340 Ryan Pkwy, Algonquin, IL, 60102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a current patient here for the last three years. My initial apt with Dr. Keller and Staff were great. For the year I can not get a call back just to order Sleep Apnea supplies. Now I am forced to find somewhere else and start the process over. Can not get a hold of any staff no matter what day/time I call, and have not received a return call from five messages. Ridiculous
Got my bill from my appointment for my CPAP compliance but never got a call regarding my supplies. Every time we call we get voicemail. It’s been over a month and still haven’t heard anything. If you’re looking for good customer service. This is NOT the place.
I saw the nurse practitioner to get a new CPAP machine in early September and had an appointment in late October to see her again and get my new machine. I am elderly and handicapped. When I showed up there was no CPAP and was told they had no record of a prescription or order for the machine. I requested my Visa card be credited $25.00 for the copay since I had received no goods or services. I also requested a paper copy of that refund. They gave me a blank piece of paper with the practice name and address on it. My Visa bi... read more
I saw the nurse practitioner to get a new CPAP machine in early September and had an appointment in late October to see her again and get my new machine. I am elderly and handicapped. When I showed up there was no CPAP and was told they had no record of a prescription or order for the machine. I believe their 5* ratings are manipulated and agree with the person who alleges it's a racket. I also allege their so called "pulmonary critical care" caused the premature death of a man who went to my church. He was told repeatedly h... read more
I have been going here for over 7 years. The level of care has declined drastically. The sad part of that is Dr Keller probably isn't even aware of his staff issues. I tried for 3 months going round and round with the staff here, Ins & specialty pharmacy about a medication I was on. I ran out of the samples and was having issues with the approval of the medication. I was given so many different reasons why from all three. Even though this medication worked very well for my needs I finally gave up. I was even contacted by ema... read more
Frequently asked questions about Northwest Pulmonary & Sleep
How is Northwest Pulmonary & Sleep rated?
Northwest Pulmonary & Sleep has a 4.7 star rating with 1,121 reviews.
When is Northwest Pulmonary & Sleep open?
Northwest Pulmonary & Sleep is open now. It will close at 4:30 p.m.
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