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Northwest Electrical Supply
- Accessories
- Mount Prospect, IL
About this business
Location details
600 E Rand Rd, Mount Prospect, IL, 60056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 5:30 p.m. | |
| Tue | 6:30 a.m. to 5:30 p.m. | |
| Wed | 6:30 a.m. to 5:30 p.m. | |
| Thu | 6:30 a.m. to 5:30 p.m. | |
| Fri | 6:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
They absolutely have a beautiful showroom and wonderful selection. However, customer service lacks. I have a problem that has been going on since installation, was told "be patient, we will take care of it" . Well, that never happened and my emails are ignored. I have lights that are defective and randomly turn off, among other issues. (I did purchase lighting for my entire home) . For that reason, I do not feel purchasing lighting from this company is a good idea. Feel free to look, I just would suggest purchasing elsewhere... read more
They absolutely have a beautiful showroom and wonderful selection. However, customer service lacks. I have a problem that has been going on since installation, was told "be patient, we will take care of it" . Well, that never happened and my emails are ignored. I have lights that are defective and randomly turn off, among other issues. (I did purchase lighting for my entire home) . For that reason, I do not feel purchasing lighting from this company is a good idea. Feel free to look, I just would suggest purchasing elsewhere... read more
Business response:
We are sorry your new home lighting is having the problems you are reporting. We need to make abundantly clear, we were not your architect, your home builder, your electrical contractor, or your home control system contractor. You hired these contractors of your own choice to build your house, install and wire the lighting products and controls. We were your lighting supplier. As a lighting supplier, the warranty on products we sell is the warranty of the manufacturer who made them. We do our best to help our customers get t... read more
Recommended
Go above and beyond to help with your needs
Go above and beyond to help with your needs
One of my very favorite customers. Great counter guys who are very knowledgeable. Best showroom in the area. I consider everyone who works there a friend.
Frequently asked questions about Northwest Electrical Supply
How is Northwest Electrical Supply rated?
Northwest Electrical Supply has a 4.3 star rating with 125 reviews.
When is Northwest Electrical Supply open?
Northwest Electrical Supply is closed now. It will open on Monday at 6:30 a.m.
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