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Northwest Electrical Supply

4.3

About this business

Location details

600 E Rand Rd, Mount Prospect, IL, 60056, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 5:30 p.m.
Tue6:30 a.m. to 5:30 p.m.
Wed6:30 a.m. to 5:30 p.m.
Thu6:30 a.m. to 5:30 p.m.
Fri6:30 a.m. to 5:30 p.m.
Sat8:00 a.m. to 1:00 p.m.
SunClosed
4.3125 reviews
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Sharon Rothschild Bresler's profile image
Sharon Rothschild Bresler 
7 years ago

They absolutely have a beautiful showroom and wonderful selection. However, customer service lacks. I have a problem that has been going on since installation, was told "be patient, we will take care of it" . Well, that never happened and my emails are ignored. I have lights that are defective and randomly turn off, among other issues. (I did purchase lighting for my entire home) . For that reason, I do not feel purchasing lighting from this company is a good idea. Feel free to look, I just would suggest purchasing elsewhere... read more

Sharon Rothschild Bresler's profile image
Sharon Rothschild Bresler 
7 years ago

They absolutely have a beautiful showroom and wonderful selection. However, customer service lacks. I have a problem that has been going on since installation, was told "be patient, we will take care of it" . Well, that never happened and my emails are ignored. I have lights that are defective and randomly turn off, among other issues. (I did purchase lighting for my entire home) . For that reason, I do not feel purchasing lighting from this company is a good idea. Feel free to look, I just would suggest purchasing elsewhere... read more

Business response:

We are sorry your new home lighting is having the problems you are reporting. We need to make abundantly clear, we were not your architect, your home builder, your electrical contractor, or your home control system contractor. You hired these contractors of your own choice to build your house, install and wire the lighting products and controls. We were your lighting supplier. As a lighting supplier, the warranty on products we sell is the warranty of the manufacturer who made them. We do our best to help our customers get t... read more

LC GR's profile image
8 years ago
LC GR's profile image
8 years ago
Anna Yan's profile image
Anna Yan 
recommend  Recommended
10 years ago
Alexander Twin's profile image
Alexander Twin 
11 years ago

Go above and beyond to help with your needs 

Alexander Twin's profile image
Alexander Twin 
recommend  Recommended
11 years ago

Go above and beyond to help with your needs 

Ken Spalla's profile image
Ken Spalla 
11 years ago

One of my very favorite customers. Great counter guys who are very knowledgeable. Best showroom in the area. I consider everyone who works there a friend. 

Eugene Terrell's profile image
Eugene Terrell 
11 years ago

Frequently asked questions about Northwest Electrical Supply

How is Northwest Electrical Supply rated?

Northwest Electrical Supply has a 4.3 star rating with 125 reviews. 

When is Northwest Electrical Supply open?

Northwest Electrical Supply is open now. It will close at 5:30 p.m.  

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