Northstar Ford Gregoire

Tasha 

on Google

2 months ago

Service advisor Dawn was not a very pleasant person to deal with when picking up my truck, my transmission was over filled when I had my engine replaced over the winter, which caused problems on the highway but after having it towed in and then went for pick up she tried to tell me that they wouldn't have overfilled it, told me I did it because they didn't touch the transmission for the engine replacement, tried to tell her it's bolted right to the engine but fought me on it. The manager was pleasant to deal with after thoug... read more

Jade Cardinal 

on Google

5 months ago

I asked for an oil change and a diagnosis on a code that had come up then went away, just to make sure everything was fine. The diagnosis was done and everything had come back normal, but no oil change. It’s disappointing that the oil change was not done. Edit to add: I had to call to get an update and found out my truck was done getting an oil change. Wondering why they never called to tell me this. 

Jackie J 

on Google

6 months ago

Jennifer Bernier was thorough and kept me updated throughout the repairs. She answered any questions I had, making things clear. Thanks again. 

Mr G 

on Google

7 months ago

Worst experience I ever had. No updates and when I tell them that I need the truck next day for work they did not update they just let me hanging. Will never get a @Ford if this is the customer experience Marty brags about well I don't want it.