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Northside/DeKalb Imaging
- Diagnostic Imaging
- North Druid Hills, GA
About this business
Location details
2859 North Decatur Road, North Druid Hills, GA, 30033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Second time with a Northside Imaging facility at two different locations. Same problems, so it seems institutional. It takes 30 minutes of sitting in a cubicle and being treated like you are taking out a mortgage to get checked in. Why? No other medical facilities I've visited are this inefficient with checking in. The actual imaging services were fine. They need to revamp check-in and improve front desk customer service.
I was contacted 7:30 pm to schedule an appointment. The scheduler was so unprofessional. Then I went on their website to read reviews. There were so many negative ones. More one stars than five. Many recent reviews mentioned the disrespect the staff displayed for them as a patient and their time! I will not subject myself to that type of abuse! I CANCELLED my appointment the next day.
If I could give zero stars for the front desk I would. Awful multiple experiences. One visit I received multiple calls prior about the authorization. One person said they had it and I was good to go. I arrived and I waited an hour and then asked about the wait and they said they didn’t have my authorization. They didn’t seem to care that I was waiting for so long. I waited another hour till they located it. There was another lady that was experiencing the same issues with them losing the authorization and taking forever to s... read more
Very bad customer service at this place.they didn’t send my report to my family doctor and I have to go collect my report.and I told them about after that they will send report to my family doctor
Frequently asked questions about Northside/DeKalb Imaging
How is Northside/DeKalb Imaging rated?
Northside/DeKalb Imaging has a 2.7 star rating with 51 reviews.
When is Northside/DeKalb Imaging open?
Northside/DeKalb Imaging is closed now. It will open on Monday at 8:00 a.m.
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