Northland Insurance

David P 

on BBB

5 years ago

4/30/2020 I want to thank Travelers Insurance for the handling of the damage of my truck by a client of Travelers Insurance. Upon being contacted by Kyesha the claim procedure was so flawless. I am nothing but impressed with your claims specialist Kyesha. From the start of the process to the ending I felt nothing but satisfied with her handling in the matter. She immediatelycontacted me after my claim, let me know I was a top priority, demonstrated great interpersonal skills, answered any questions & concerns, was very infor... read more

Jon V 

on BBB

5 years ago

Terrible company. Cancelled on March 31, 2020 (Correction to the 2019) and on April 8 the cancellation showed on line, But yet they went ahead and withdrew another monthly fee out of my account even when they owed me money for services not rendered. I called them on the 14th when they took the money as pending transfer and they never stopped the transfer. Then the 16th i called them and they said it would be put back the next day. Now April 22nd, and still no pending deposit. Do not trust this company to do the right thing. 

Bob R 

on BBB

5 years ago

Run from this insurance company!!!!! They took almost 3 weeks to reimburse me for food spoilage on a refrigerator that was not working properly due to a faulty work by a technician - and then they jacked my HOI premium up 30% due to a small reimbursement. They are a disgusting insurance company that if we have enough complaints the BBB will take action. The increase of premium of this magnitude was without basis as a customer who has NEVER filed one complaint. Do not insure with this company as you will pay for any and all o... read more

Jerome L 

on BBB

5 years ago

Travelers Insurance unexpectedly added a $25,000 deductible to my home insurance policy. They refused to lower it to the normal range of $500-$2500. All of my neighbors had new roof installations and repairs except me. I called them multiple times. I now have to file a lawsuit. I am also in contact with State and County governments. They should not have a license to operate anywhere. 

Stephanie F. 

on BBB

5 years ago

Terrible insurance company, DO NOT USE!!! We have been a customer of Travelers for 13 years, with no claims. They have refused to replace our hail-damaged roof after severe storms TWICE. Once last year, then again after another severe storm this Spring. Literally every single house surrounding us has had their roof replaced (sometimes twice), but not us. The difference?? We are insured with Travelers, and lucky for our neighbors, they are not. Not only have they denied our claims after being a loyal customer for 13 years, th... read more

Randall H 

on BBB

5 years ago

Your insured palmetto corp of ******needs some cash...they caused a fire truck crash ???? ($450,000) ???? 

Chris F. 

on BBB

5 years ago

Travelers is ridiculous for small business owners. If you have a small business, do not get travelers workers comp insurance. Travelers did a yearly audit on our business and claimed that we owed $5000 in unpaid premiums because they included the owners earnings in the audit. We never were offered to exclude ourselves, which there is a form for that and we would have taken when we started the policy. As owners, we made no claims and when it was brought to our attention we signed the owner exclusion forms, but travelers still... read more

Guille V 

on BBB

5 years ago

The most unprofessional business I had to deal with in a long time!!!! Doing pro-bono helping out a non-for-profit my dealings with Travelers exhausted me beyond. Travelers will make increase on premiums over a phone conversation without getting the facts straight. Travelers will also add hidden fees not easily detected because all of the abbreviations used in their lingo language. Since August of 2019 up until the present, its been a nightmare. I am on the phone right now and learned because I asked for detailed information... read more

Maria B 

on BBB

5 years ago

Awful business, they owe me money and it takes forever but if I owed them they would ruin my credit, poor customer service, have to repeat process 5 times now, there needs to be a way to turn them into the collections like they would do if you owed them, and they make excuses and try to push the responsibility onto others . I would stop driving and go out on a limb for house insurance before I would ever go back to them