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Northern Tool + Equipment
- Accessories
- Rochester, MN
About this business
Location details
2717 US-14, Ste B, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a Honda Lawn Mower at Northern Tool & Equipment in Jun 2013. I bought an extended warranty through June 2016. I was told by the clerk it covered everything. He stated if you run over a rock, you are covered. If for any reason your lawn mower won t work while under warranty, you are covered. It won t cost you a dime. Well it didn t cost me a dime. It cost me almost \$59.00 dollars. I had carb problems. Store manager stated warranty excludes carburetors. I asked where it states that? He couldn t show me. Brochure with... read more
I bought a Honda Lawn Mower at Northern Tool & Equipment in Jun 2013. I bought an extended warranty through June 2016. I was told by the clerk it covered everything. He stated if you run over a rock, you are covered. If for any reason your lawn mower won t work while under warranty, you are covered. It won t cost you a dime. Well it didn t cost me a dime. It cost me almost \$59.00 dollars. I had carb problems. Store manager stated warranty excludes carburetors. I asked where it states that? He couldn t show me. Brochure with... read more
Extremely rude. I bought a generator on sale and it wouldn't start. A few days later I took it back to have them take a look at it and as I was walking in the door one of clerks yelled in my direction 'Don't expect a warranty on that since you bought that on sale'. I am not sure how he knew I bought that on sale but nonetheless I wouldn't think if you bought something on sale you would lose the warranty. Everybody except one young clerk was condescending and rude. I have never written a company before but I did for the first... read more
I have to say that the customer service is the best I have ever had. Rebecca the manager totally hooked me up after the 1-800 customer service blew me off. If you have an issue, take it to the store manager. Or just shop at the Hurst store and know you will be their #1 customer. Rebecca is on her way to the top. Keep up the great work!
Frequently asked questions about Northern Tool + Equipment
How is Northern Tool + Equipment rated?
Northern Tool + Equipment has a 4.5 star rating with 362 reviews.
When is Northern Tool + Equipment open?
Northern Tool + Equipment is closed now. It will open on Monday at 9:00 a.m.
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