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Northeast Eye Center
- Healthcare
- Latham, NY
About this business
Location details
767 Troy-Schenectady Rd #1, Latham, NY, 12110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On Friday September 19, 2025 I brought my daughter in for a visit after a referral from her pediatrician due to have two eye infections, one in each eye over a short period of time. I arrive 15 minutes prior to my appointment, and after being greeted by the receptionist (who was absolutely amazing to my daughter and extremely friendly), we were called back almost right away. So at that point, I felt very comfortable. Well, that quickly went downhill and FAST. We were brought into the room and told the Dr. would be with us sh... read more
Unfortunately, I've had a quite frustrating experience getting glasses here. The doc who did my exam lovely, as was Taylor at the eyeglasses shop, but the company's systems are clearly disorganized. My glasses were supposed to come in 1-2 weeks, and it took more than 3; I asked for them to be mailed for me, and they weren't mailed out for several days and it's been a week and they still haven't arrived. (I don't even know how it's possible it's taking this long for them to come from Albany to Troy.) I thought I was doing a o... read more
I brought my elderly mom to Northest Eye Center for an eye exam. She is in a wheelchair and we found the doorways to be a bit narrow but doable. We met with Dr. Taylor Champagne who was very thorough, kind and patient. I felt like she really cared about helping my mom. We received a new prescription for my mom and headed next door to pick out glasses. We received excellent service at their optical shop.
The front desk staff at this clinic was shockingly rude and unprofessional. When I arrived to check in, I was told my appointment was already 15 minutes late — yet the time they claimed was completely different from the appointment time I was given. Nobody ever bothered to call or confirm the appointment with me beforehand. Instead of helping, the front desk acted as if it was my fault and spoke to me with zero respect or courtesy. Their attitude was unacceptable and made the whole experience extremely unpleasant. I strongly... read more
Appointments are far more lengthy than needed and communication from office staff regarding delays is non existent. I came to this office for a procedure and chalked it up to a busy day. Subsequently I made an appointment for the morning to avoid issues and was told someone quit without notice causing the delay. This wasn’t communicated until I prompted with my feedback on the length of wait time. The Dr rushed through the exam chatting with her assistant the entire time - for the amount of time I waited I certainly didn’t f... read more
Frequently asked questions about Northeast Eye Center
How is Northeast Eye Center rated?
Northeast Eye Center has a 3.2 star rating with 91 reviews.
When is Northeast Eye Center open?
Northeast Eye Center is open now. It will close at 4:30 p.m.
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