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Northampton General Hospital NHS Trust -Audiology
- Healthcare
- Northampton, Northampton
About this business
Location details
Cliftonville, Northampton, Northampton, NN1 5BD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Awful contact service. NHS complains that there are too many missed appointments. I have tried to amend my appointment without success. Called the direct line 7 times over 2 days. Always goes to answerphone . Tried the mobile number quoted on the website with the same result. Called the hospital main switchboard, transferred to the direct line. Guess what, answerphone. Sent a text to the mobile number requesting contact. No response. No obvious way to complain the Northampton Hospital about the difficulty contacting them. My... read more
I have had some pretty awful experiences at Audiology, and last year was one of the worst. I agree with another reviewer re a very rude receptionist, really in the wrong job! However, today I had an excellent result, the receptionist (a different one) was so nice, she let me speak to her in private as I was upset. I was unbelievably fortunate to get to see an audiologist who was between appointments, I have not seen her before, she was lovely, very helpful, friendly and professional. I wish it could be like it every time. Al... read more
I have had some pretty awful experiences at Audiology, and last year was one of the worst. I agree with another reviewer re a very rude receptionist, really in the wrong job! However, today I had an excellent result, the receptionist (a different one) was so nice, she let me speak to her in private as I was upset. I was unbelievably fortunate to get to see an audiologist who was between appointments, I have not seen her before, she was lovely, very helpful, friendly and professional. I wish it could be like it every time. Al... read more
Since July I've been waiting for nhs hearing aids, it's taken till January to get them, I've had 2 cancelled appointments 1 was cancelled just a hour before the appointment time, and it takes 40 minutes to drive to ngh!! Very disappointing, but days ago I got them and omg they are marvellous, so grateful for them £3000 hearing aids for free, so glad I "hung in there" despite my previous review that I was ready to give up and buy them privately, credit where it's due it was a long wait but completely worth it in the end, than... read more
Update as of 5th Dec 2024, the phone is never working or when it is you are kept holding, currently holding for 3 minutes and have been number 3 for all this time, which means they are ignoring calls, pretty awful service! Would give 1 star to the rude blonde older lady receptionist, who repeatedly asked my mother what time her appointment was even though she had given her name, would not have been that difficult to work out what time her booking was, it was the the hearing department, she should have been more understanding... read more
Frequently asked questions about Northampton General Hospital NHS Trust -Audiology
How is Northampton General Hospital NHS Trust -Audiology rated?
Northampton General Hospital NHS Trust -Audiology has a 3.5 star rating with 17 reviews.
When is Northampton General Hospital NHS Trust -Audiology open?
Northampton General Hospital NHS Trust -Audiology is closed now. It will open at 9:00 a.m.
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