North Brothers Ford Service Center

Charles Coleman 

on Google

2 months ago

I was skeptical that this place would open on time (7AM) -- my experience with Village Ford in Dearborn has been terrible so I was ready for more disappointment. Boy was I pleasantly surprised! A functionally designed and clean drop off and waiting area, well organized workload. My service advisor (Kaitlyn) was professional, courteous, friendly and efficient. And, they finished with my car ahead of schedule! Kaitlyn could have done a better job explaining what they learned from the service and ensuring I got all my stuff bac... read more

Charles Rosier 

on Google

3 months ago

It is a bit of a hassle getting inside the gate for the cars, but other than that, it's a good dealership. 

Slavik 

on Google

7 months ago

Recall is the only reason we ever take our car to this place, otherwise there is no reason for anyone to even consider this place. They make appts, then keep your car for 4-5hrs after your appt time. Even simple oil change takes hours to complete. What is the point of appt? Last time my wife took her car for a 9am appt for a A-Pillar recall and they called 5 hrs later to let her know they inspected the car and ordered parts. 2 weeks later they got the part and now we gotta take it in for another 5 hours before they get to it... read more

Slavik 

on Google

7 months ago

They sure love wasting people's time. My wife took the car for her recall appointment at 9 a.m. Around 1 p.m., they called and said that they inspected the car and ordered parts, and that the parts won't be here until later this or next week. Did you really need to keep the car for 4 hours just to tell me that absolutely nothing was done to it? It's a recall for a plastic window panel and backup camera. It literally takes 5-10 minutes to inspect that. It's not the first time they've done this either. But they made sure to ca... read more