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North Alabama Veterinary Emergency & Specialty
- Healthcare
- Madison, AL
About this business
Location details
164 John Thomas Dr, Madison, AL, 35757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They took really good care of my dog after my neighbors dog broke out of their fence and attacked him. They were honest and upfront and understanding of the situation, and great with communication even after we left and kept calling.
I wanted to like this place, but i really don’t think the person who answered the phone knows how to empathize or was frustrated when I called. The last thing a pet parent wants to hear is dismissiveness when addressing a pets illness concern. They couldn’t help which I understood, But I truly was only calling to even see if I should bring them in, in the first place. She wouldn’t know, because she was dismissive from the jump. Maybe the individual I called wasn’t qualified to advise and felt better redirecting. I ended up t... read more
Wouldn't answer my questions about my diabetic cat possibly being in an emergent state because they have never seen my cat before so they can't help. Then laughed at me when I vented my frustrations. Wow. Thought the whole point of an emergency vet is to help when in need??
**I initially left a 1/5 star review with NO written feedback; however, the company replied to my 1 star review and wanted to know what the issues were, so for that reason, I have come back to give them the honest feedback that they asked for.** They put me in a room and took my cat back. I sat and waited in a room for 3:30 hours, thinking they must be doing something to treat my cat? The place was completely dead silent. It was only until I heard staff laughter through the walls that I realized they had forgotten about me.... read more
Phenomenal staff and service!! Highly recommended!!
Frequently asked questions about North Alabama Veterinary Emergency & Specialty
How is North Alabama Veterinary Emergency & Specialty rated?
North Alabama Veterinary Emergency & Specialty has a 4.4 star rating with 257 reviews.
When is North Alabama Veterinary Emergency & Specialty open?
North Alabama Veterinary Emergency & Specialty is closed now. It will open tomorrow at 9:00 a.m.
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